BVRA – Supporting Veterinary Receptionists

BVRA is a membership association committed to supporting the role of veterinary receptionists. We aim to do this through training, education and development to improve the standards of welfare and communication within practice for both clients and colleagues.

What does the BVRA do?

The definition of a veterinary receptionist:

There are many titles encompassing the role of the veterinary receptionist however, the overarching or umbrella term to describe a veterinary receptionist is generally “veterinary receptionist” itself. This term encompasses the specific role and responsibilities of an individual working in veterinary practice in a front of house role, providing administrative and customer care support.

While there may be alternative terms used in different contexts or organisations, “veterinary receptionist” is widely recognised and understood within the veterinary industry. It accurately conveys the primary function of the role, which is to greet clients, manage appointments, and handle administrative tasks related to the reception area of a veterinary practice.

Benefits of being a BVRA member

Join the BVRA and invest in your teams personal and professional development as a veterinary receptionist. Enjoy exclusive access to our community, preferred rates for CPD events, and a multitude of discounts and benefits. With free courses, discounted tickets to the Annual Congress, and a range of personal development courses, you’ll have everything your team needs to grow and succeed. You can also help your team feeling valued and gaining a wider sense of how their contribution matters to the practice as a business, the satisfaction of their co-workers and the welfare of animals.

Visit our membership page now to learn more and become a member today!

What our members say

BVRA Foundation Course – Companion Animal. Even though I have completed several courses I always feel that there is more to learn or to up my knowledge level. There was information in this course that I have found extremely useful and I was able to take a lot of new notes to reflect on and further my reception skills. I feel more confident to inform clients on different vaccinations and why we do them and I’m more knowledgeable on the how’s and whys of neutering.


“The BVRA Foundation Course was an excellent course for a receptionist. It re-affirmed knowledge and techniques already used in practice. It was extremely educational and provided information which can be used on a day to day basis. The course also provided “think time”- what we do well and where we can improve. It provided many answers to questions that receptionists regularly ask. I particularly liked the triage information which I will print out to keep at reception. Module 2- communication skills and effective working very much re-affirmed how important our role is as a receptionist. We are the first port of call and clients come through the doors in different states- fear, confusion etc. I do feel this is a strength in our practice and it was comforting to know we follow many of the suggestions given in this training. Personally, I feel more positive about my role after completing the course.”