BVRA is really changing my life and giving me a focus on my career, just wanted to say thank you for organising the training and emphasis on receptionists, I really appreciate it!
Ann, UK
What does the BVRA do?
- Acts as a professional body to focus on the interests of veterinary receptionists across the UK.
- Promotes the status of veterinary receptionists within the profession and in the public
- Sets the standard for veterinary receptionists through training and accreditation.
- Enables career progression by up-skilling through training and certification.
- Acts as a networking hub to share experiences and learning
- Provides member benefits
About BVRA
BVRA was founded by Brian Faulkner and Kay Watson-Bray and launched on 1st October 2017.
The 1st October has become known as Veterinary Receptionist Appreciation Day 🙂
What our clients say
Glad to finally get our reception team recognised for the hard work they do and to get some relevant training to their role.
Debbie, UK
It was all very useful just refreshing most of what I have already learned during my time as a veterinary receptionist. It was nice to know that the job is all round pretty much the same in every practice and that there is reason behind doing things the way that we do. You don’t always realise the work that goes into everyday life behind the desk before it is all put in front of you and explained.
Brian seems like a nice guy to work with! It would be nice if more vets had his mindset. Overall I have enjoyed completing this part of the course and it makes me realise how much I do enjoy my job, even though some days are hard and it’s easy to forget that. It is very rewarding.
Diane, UK
The knowledge our team has gained from the BVRA awards has been invaluable, much of which we have tailored to fit our own protocols within the practice. The delivery of the course is varied, making it very engaging and interesting. There is plenty of support available during and after the course, both from the BVRA team and other receptionists via the closed Facebook discussion group for members. As a member, I enjoy interacting and sharing knowledge with receptionists in the group from all around the UK. It is refreshing to see veterinary receptionists getting the recognition and respect that they have long deserved! Immensely proud to call myself a BVRA Registered Veterinary Receptionist.
Laura, UK
I would like to say that I enjoyed the training very much and I have learned a lot that will help me in my daily duties as a receptionist. In my opinion all the areas covered were most useful to me having only worked as a Veterinary Receptionist for the last 9 weeks. I found the way the trainer let his receptionist know how best to serve the client by using his voice and tapping on the desk with regards to follow up appointments, possible euthanasia, and payment expected exceptionally good.
Lesley, UK
After being a wife for 20 years, helping my husband to set up and run his business for 10 years, and a being a mum for almost 17, I am finally doing something for me! Going back into an external working environment after 16 years could have been a lot harder but my work family have made it a pleasant transition. I’d like to thank management at Acorn House Veterinary Hospital who have invested in me and supported me through my BVRA training in the 10 months I have worked there. I am truly grateful for every opportunity I am given!
Marianna, UK
Fantastically presented, informative and excellent content. Really helps to focus on day to day life in reception.
Natasha, UK