Welcome to the British Veterinary Receptionist Association (BVRA)​

I have found all of it really useful! All the courses have been very interesting and I have thoroughly enjoyed completing them even though I was very sceptical at the beginning. I have learnt so much over the last few months and feel more confident going forward.
I am going to take all the knowledge I have learnt back to my daily duties, it is nice to see that the role of a veterinary receptionist is recognized and not seen as just another basic receptionist job. Some days are just super busy and can be stressful but I feel after completing this course I have the tools to cope.
I feel so proud to have completed them and its made me realize how much I enjoy my job.

I found the whole Silver award good. I have been a Receptionist for nearly 15years and head Receptionist for 4 or 5 of those years and I found that the course reminded me of things that I already knew but had let slip over the years. Very enjoyable and will certainly be getting the rest of my team to complete their bronze, silver and gold awards also. Looking forward to doing my Gold award now!

I was a big fan of the colourful consultation course for vets and feel the Bronze award is excellent for receptionists at all levels. Clear instructions for new Receptionists to cover all aspects of reception. Giving clarity to the many tasks they have to learn which is often overwhelming. But also for the more experienced receptionist to create clear protocols so we all sing from the same hymn sheet.

I was happy with all of the Silver level. Considering how many different types of Practice Management Systems and Practice Protocols there are I thought the course did well to find common ground among them all. The course gave me and my manager (who works in a different building) the opportunity to exchange ideas, comments and questions in a non-judgmental, safe environment.

The knowledge our team has gained from the BVRA awards has been invaluable, much of which we have tailored to fit our own protocols within the practice. The delivery of the course is varied, making it very engaging and interesting. There is plenty of support available during and after the course, both from the BVRA team and other receptionists via the closed Facebook discussion group for members. As a member, I enjoy interacting and sharing knowledge with receptionists in the group from all around the UK. It is refreshing to see veterinary receptionists getting the recognition and respect that they have long deserved! Immensely proud to call myself a BVRA Registered Veterinary Receptionist.

Fantastically presented, informative and excellent content. Really helps to focus on day to day life in reception.

I have been a veterinary receptionist for 16 years and the Bronze award has been so very helpful to refresh my memory and also extend my knowledge of how to run a smooth, happy and organised reception for both staff members and clients!

When I started working in the veterinary industry 2 years ago, it was all new to me and I had a lot to learn. Thanks to the BVRA I have had the amazing opportunity to learn new skills and build on my character, not just at work. The courses available through the BVRA have helped my confidence grow and I wouldn’t have been in my new role without them.

It was all very useful just refreshing most of what I have already learned during my time as a veterinary receptionist. It was nice to know that the job is all round pretty much the same in every practice and that there is reason behind doing things the way that we do. You don’t always realise the work that goes into everyday life behind the desk before it is all put in front of you and explained.
Brian seems like a nice guy to work with! It would be nice if more vets had his mindset. Overall I have enjoyed completing this part of the course and it makes me realise how much I do enjoy my job, even though some days are hard and it’s easy to forget that. It is very rewarding.

The Bronze course was excellent as this is my first position in a veterinarian practice. Very well laid out, excellent and easy to understand. A great base to get the first understanding and core knowledge. Certainly helpful along side the day to day running of the practice.