Welcome to the British Veterinary Receptionist Association (BVRA)​

Being an RVN I found the Silver award very helpful, using my nursing skills for the advice sections and learning how to be a better receptionist with all the other modules covered. I think this course is very comprehensive especially for someone new to working in a veterinary practice, it covered all areas well and prepared people with all the necessary information needed to work in a busy veterinary practice. I found it interesting and interactive and it’s really helped me think more about the things that can actually be achieved on reception.

The knowledge our team has gained from the BVRA awards has been invaluable, much of which we have tailored to fit our own protocols within the practice. The delivery of the course is varied, making it very engaging and interesting. There is plenty of support available during and after the course, both from the BVRA team and other receptionists via the closed Facebook discussion group for members. As a member, I enjoy interacting and sharing knowledge with receptionists in the group from all around the UK. It is refreshing to see veterinary receptionists getting the recognition and respect that they have long deserved! Immensely proud to call myself a BVRA Registered Veterinary Receptionist.

I thought all of it was all excellent. You acknowledge there are difficulties and present helpful ways to overcome them. You emphasise that there are internal as well as external customers in a veterinary practice and that teamwork is very important. You say that veterinary is a people industry right away – that does away with any misconception that it’s simply about being good with animals. You take a realistic approach to fees and empower the person on the desk to feel good about contributing to profitability despite any client negativity.

I have recently entered into the world of veterinary reception and I have found the whole variety of topics offered by the BVRA interesting and really helpful. All objectives covered in the Bronze award are totally and realistically a true representation of daily occurrences. Both the graphics and the presenting of each module is clear and the information it has provided strengthens and encourages confidence to perform the role. Very enjoyable, very informative and a great introduction to a new career!

When I started working in the veterinary industry 2 years ago, it was all new to me and I had a lot to learn. Thanks to the BVRA I have had the amazing opportunity to learn new skills and build on my character, not just at work. The courses available through the BVRA have helped my confidence grow and I wouldn’t have been in my new role with out them.

I would like to say that I enjoyed the training very much and I have learned a lot that will help me in my daily duties as a receptionist. In my opinion all the areas covered were most useful to me having only worked as a Veterinary Receptionist for the last 9 weeks. I found the way the trainer let his receptionist know how best to serve the client by using his voice and tapping on the desk with regards to follow up appointments, possible euthanasia, and payment expected exceptionally good.

It was all very useful just refreshing most of what I have already learned during my time as a veterinary receptionist. It was nice to know that the job is all round pretty much the same in every practice and that there is reason behind doing things the way that we do. You don’t always realise the work that goes into everyday life behind the desk before it is all put in front of you and explained.
Brian seems like a nice guy to work with! It would be nice if more vets had his mindset. Overall I have enjoyed completing this part of the course and it makes me realise how much I do enjoy my job, even though some days are hard and it’s easy to forget that. It is very rewarding.

Glad to finally get our reception team recognised for the hard work they do and to get some relevant training to their role.

I found the whole Silver award good. I have been a Receptionist for nearly 15years and head Receptionist for 4 or 5 of those years and I found that the course reminded me of things that I already knew but had let slip over the years. Very enjoyable and will certainly be getting the rest of my team to complete their bronze, silver and gold awards also. Looking forward to doing my Gold award now!