Welcome to the British Veterinary Receptionist Association (BVRA)

BVRA’s mission is to recognise and raise the status of veterinary receptionists within the UK’s veterinary profession. The BVRA will do this by:

  • Acting as a professional body to focus on the interests of veterinary receptionists across the UK.
  • Promoting the status of veterinary receptionists within the profession and in the eyes of the public
  • Setting the standard for veterinary receptionists through training and accreditation.
  • Enabling career progression by up-skilling through training and certification.
  • Acting as networking hub to share experiences and learn together
  • Providing member benefits

The BVRA Annual Congress 2020 - 27th & 28th November 2020 (rescheduled)

Join us at BVRA Congress 2020, the only congress that is specifically for the veterinary receptionist community.

We have put together an exciting programme of speakers tailored to provide useful insight and professional development for veterinary receptionists.

This is a valuable opportunity to meet and network with other members of our vet receptionist community and there will be an evening social event and dinner on the Saturday for you to enjoy.

For full details and how to register click here:

Buy Tickets Statement Programme Terms & Conditions

Statement from BVRA Congress

Due to the unprecedented and unpredictable nature of the situation with COVID-19 Coronavirus, and with several exhibitors and delegates already cancelling their attendance, BVRA are very disappointed to have to announce the postponement of its annual Congress on the 20th & 21st March 2020. The safety of delegates, speakers, exhibitors and event staff must be our priority.

Our Congress has been rescheduled for the 27th & 28th November 2020 at the Jurys Inn, Hinckley, and all tickets will be carried over to the new date.

It is advised that if you have booked accommodation with the Jurys Inn, to contact them directly on 01455 631122.

We would like to thank you in advance for your understanding and look forward to seeing you all in November.

Kay Watson-Bray and Brian Faulkner MRCVS

BVRA Roadshows 2020: The Confidence Chromosome will help vets build and maintain their personal resilience and confidence needed to cope with the challenges of veterinary practice.


My receptionists have really enjoyed doing the awards, and it has helped them and me see what is required of them as a Veterinary Receptionist. It has helped me see where they could improve or if they need any more training with any part of their job.

I have completed the Bronze course, and I really enjoyed it (and I did pass thank goodness!). We are looking forward to the Gold award which is coming soon!


Administration and Reception Manager

United Kingdom

Working on a busy reception can bring may challenges. The BVRA Bronze and Silver Award cover different scenarios that we come face to face with regularly. It makes you more aware of the way we carry out our daily procedures, the way the practice runs and vets' actions and attitudes when beginning and ending consultations. The course has initiated changes in our practice, and encouraged discussions about the best way to make these changes. It makes you think about your telephone manner, your actions and situations through the eye of the client.


ANA and Veterinary Receptionist

United Kingdom

It's about time we had a 'body' for receptionists who have a particularly difficult job sometimes! They are the 'front line' and I'm proud to see all the certificates on display. We are seeing benefits in terms of customer care, communication within the practice and staff job satisfaction and are likely to make it a mandatory part of the reception role for any future employees


Senior Manager

United Kingdom