Welcome to the British Veterinary Receptionist Association (BVRA)

BVRA’s mission is to recognise and raise the status of veterinary receptionists within the UK’s veterinary profession. The BVRA will do this by:

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  • Acting as a professional body to focus on the interests of veterinary receptionists across the UK.
  • Promoting the status of veterinary receptionists within the profession and in the eyes of the public
  • Setting the standard for veterinary receptionists through training and accreditation.
  • Enabling career progression by up-skilling through training and certification.
  • Acting as networking hub to share experiences and learn together
  • Providing member benefits

New From BVRA

Competent Veterinary Dispenser Award

The Competent Veterinary Dispenser Award webinars will ensure that non-veterinary colleagues are compliant with the Veterinary Medicines Regulations

Testimonials

My receptionists have really enjoyed doing the awards, and it has helped them and me see what is required of them as a Veterinary Receptionist. It has helped me see where they could improve or if they need any more training with any part of their job.

I have completed the Bronze course, and I really enjoyed it (and I did pass thank goodness!). We are looking forward to the Gold award which is coming soon!

Debbie

Administration and Reception Manager

United Kingdom

Working on a busy reception can bring may challenges. The BVRA Bronze and Silver Award cover different scenarios that we come face to face with regularly. It makes you more aware of the way we carry out our daily procedures, the way the practice runs and vets' actions and attitudes when beginning and ending consultations. The course has initiated changes in our practice, and encouraged discussions about the best way to make these changes. It makes you think about your telephone manner, your actions and situations through the eye of the client.

Jill

ANA and Veterinary Receptionist

United Kingdom

It's about time we had a 'body' for receptionists who have a particularly difficult job sometimes! They are the 'front line' and I'm proud to see all the certificates on display. We are seeing benefits in terms of customer care, communication within the practice and staff job satisfaction and are likely to make it a mandatory part of the reception role for any future employees

Tammy

Senior Manager

United Kingdom

My receptionists have really enjoyed doing the awards, and it has helped them and me see what is required of them as a Veterinary Receptionist. It has helped me see where they could improve or if they need any more training with any part of their job.

I have completed the Bronze course, and I really enjoyed it (and I did pass thank goodness!). We are looking forward to the Gold award which is coming soon!

Debbie

Administration and Reception Manager

United Kingdom

Working on a busy reception can bring may challenges. The BVRA Bronze and Silver Award cover different scenarios that we come face to face with regularly. It makes you more aware of the way we carry out our daily procedures, the way the practice runs and vets' actions and attitudes when beginning and ending consultations. The course has initiated changes in our practice, and encouraged discussions about the best way to make these changes. It makes you think about your telephone manner, your actions and situations through the eye of the client.

Jill

ANA and Veterinary Receptionist

United Kingdom

It's about time we had a 'body' for receptionists who have a particularly difficult job sometimes! They are the 'front line' and I'm proud to see all the certificates on display. We are seeing benefits in terms of customer care, communication within the practice and staff job satisfaction and are likely to make it a mandatory part of the reception role for any future employees

Tammy

Senior Manager

United Kingdom

BVRA Veterinary Receptionist of the Year Award 2019

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The BVRA annual congress 2020

Join us at BVRA Congress 2020, the only congress that is specifically for the veterinary receptionist community.

We have put together an exciting programme of speakers tailored to provide useful insight and professional development for veterinary receptionists.

This is a valuable opportunity to meet and network with other members of our vet receptionist community and there will be an evening social event and dinner on the Saturday for you to enjoy.

For full details and how to register click here:

BVRA Congress 2020

Latest News

Veterinary Receptionist Appreciation Day

17/07/2019


The BVRA is launching an annual Veterinary Receptionist Appreciation Day on October 1st 2019. It will celebrate the valuable contribution of veterinary receptionists who are at the forefront of dealing with the public. Many people are unaware that a vet receptionist is often the first person that deals with an emergency over the phone. They must also talk to clients experiencing a range of emotions. We believe that all vet receptionists deserve a bit of extra thanks, so please take the time to share, and use the hashtag #VetReceptionistThanks

Veterinary Receptionist of the Year announced at BVRA congress

22/03/2019

Veterinary Receptionist of the Year announced on Saturday 16th March at the BVRA's second annual congress at the Belfry Hotel in Sutton Coldfield

AVR Gold Award Launched!!

03/01/2019

We are please to announce the launch of the AVR Gold Award

Sign up to the ADAPTIL and FELIWAY Behaviour Advocate Scheme and receive a FREE FELISCRATCH by FELIWAY. (UK Only)

25/10/2018

Canine Arthritis Managment

19/09/2018

Webinar to veterinary reception staff about canine osteoarthritis

Compassion Understood

19/09/2018

BVRA has recently partnered with Compassion Understood and we are delighted to offer our members the opportunity of completing Component 3 of their training programme, which is specifically aimed at Reception and front of house teams at a discounted price. Their normal price is £75 but is available to BVRA members for just £30.

10 reasons how BVRA membership can help the practice

30/07/2018

We know that individual BVRA members are enjoying the kudos and support that the BVRA gives them in general as well as via the Accredited Veterinary Receptionist Award but we also know that the BVRA offers benefits to the entire practice. So here’s 10 reasons how BVRA membership can help your practice!

Feliway Friends Webinar by Andy Fullerton MRCVS

25/07/2018

The next webinar in the CEVA series on Feliway Friends

Generation Pup

12/07/2018

Calling all Receptionists! Do you or somebody you know have a puppy under 16 weeks of age? If so, please spread the word about the Dogs Trust ground breaking study.

Watch the video
https://www.youtube.com/watch?v=av4qvcpP5RI

For further details contact generationpup@dogstrust.org.uk.

Silver level of the Accredited Veterinary Receptionist Launch

10/05/2018

BVRA is delighted to announce the launch of the Silver level of the Accredited Veterinary Receptionist award, which is now live.

We are offering Silver at a special introductory price of £249. Registration can be made either through your dashboard or through the administrator on the system.