BVRA Articles

Veterinary Receptionist Appreciation Day


The BVRA is launching an annual Veterinary Receptionist Appreciation Day on October 1st 2019. It will celebrate the valuable contribution of veterinary receptionists who are at the forefront of dealing with the public. Many people are unaware that a vet receptionist is often the first person that deals with an emergency over the phone. They must also talk to clients experiencing a range of emotions. We believe that all vet receptionists deserve a bit of extra thanks, so please take the time to share, and use the hashtag #VetReceptionistThanks

Veterinary Receptionist of the Year announced at BVRA congress


Veterinary Receptionist of the Year announced on Saturday 16th March at the BVRA's second annual congress at the Belfry Hotel in Sutton Coldfield

AVR Gold Award Launched!!


We are please to announce the launch of the AVR Gold Award

Sign up to the ADAPTIL and FELIWAY Behaviour Advocate Scheme and receive a FREE FELISCRATCH by FELIWAY. (UK Only)


Canine Arthritis Managment


Webinar to veterinary reception staff about canine osteoarthritis

Compassion Understood


BVRA has recently partnered with Compassion Understood and we are delighted to offer our members the opportunity of completing Component 3 of their training programme, which is specifically aimed at Reception and front of house teams at a discounted price. Their normal price is £75 but is available to BVRA members for just £30.

10 reasons how BVRA membership can help the practice


We know that individual BVRA members are enjoying the kudos and support that the BVRA gives them in general as well as via the Accredited Veterinary Receptionist Award but we also know that the BVRA offers benefits to the entire practice. So here’s 10 reasons how BVRA membership can help your practice!

Feliway Friends Webinar by Andy Fullerton MRCVS


The next webinar in the CEVA series on Feliway Friends

Generation Pup


Calling all Receptionists! Do you or somebody you know have a puppy under 16 weeks of age? If so, please spread the word about the Dogs Trust ground breaking study.

Watch the video

For further details contact

Feliscratch Product Webinar


A short webinar detailing FELISCRATCH by Feliway. Includes:
1)What is scratching?
2) Is there a problem?
3) The right scratching post
4) FELISCRATCH by FELIWAY - what is in it ans how to apply it.
5) Using FELIWAY Classic alongside
6) Summary