The BVRA runs the following types of CPD for veterinary receptionists

The BVRA annual congress - 27th & 28th November 2020 (rescheduled)

Join us at BVRA Congress 2020, the only congress that is specifically for the veterinary receptionist community.

We have put together an exciting programme of speakers tailored to provide useful insight and professional development for veterinary receptionists.

This is a valuable opportunity to meet and network with other members of our vet receptionist community and there will be an evening social event and dinner on the Saturday for you to enjoy.

For full details and how to register click here:

Buy Tickets Statement Programme Terms & Conditions

New From BVRA -Competent Veterinary Dispenser Award

Whilst veterinary surgeons are responsible for ensuring that veterinary medicines are handled and dispensed according to the Veterinary Medicines Regulations, many vets delegate the processes of acquiring, storing and dispensing medicines to non-veterinary colleagues. In order for this to take place legally, as regulated by the Veterinary medicines directorate and the Royal College of Veterinary surgeons within their Practice Standards Scheme, anyone who handles a veterinary medicine must be deemed “competent” to do so. The Competent Veterinary Dispenser Award is a simple means to ensure that non-veterinary colleagues are compliant with these regulations

  • The Competent Veterinary Dispenser Award (CVD) is delivered via two online webinars which takes approximately 1.5 hours to complete.
  • Delegates will be expected to answer five multiple choice questions correctly at the end of each webinar to acquire their award

BVRA Bootcamps are coming to a place near you soon!

BVRA Roadshows 2020: The Confidence Chromosome will help vets build and maintain their personal resilience and confidence needed to cope with the challenges of veterinary practice.

The dates are:

8th May 2019 Westerwood Hotel, Stirling
25th June 2019 Mercure Parkway, Sheffield
10th July 2019 Mercure Hotel, Bristol North
18th September 2019 Birmingham Dogs Home
2nd October 2019 Templeton Hotel, Belfast
20th November 2019 Hampshire Court, Basingstoke


£59plus VAT for members
£119plus VAT for non-members

Further details will be available soon.

The Confidence Chromosome was originally delivered as part of Brian Faulkner’s Vet Whisperer programme to help vets builds and maintain their personal resilience and confidence needed to cope with the challenges of veterinary practice.

However, due to popular demand, Brian has created a Confidence Chromosome programme for non-vet roles including Veterinary Receptionists and Practice Managers.

This course is relevant to anyone who either experiences self-doubt themselves, or works, manages (or is even a parent!) to someone who does.

This course describes the psychology behind certain personality traits such as imposter-syndrome, inferiority-complex as well as arrogance and narcissism and how these all track back to all human beings’ biggest fear: The fear of rejection and ridicule by others.

The course will look at the impact of language and communication on how we see ourselves and others, as well as what we believe we are (in)capable of doing.

9.30am - 10am

Arrival & Coffee

10.00am - 11.30am

Defining Confidence and understanding Self-doubt

There’s bravado and then there’s genuine ’24-carat’ confidence! In order to acquire it we need to be able to recognise and understand what confidence really is – and isn’t! In order to build genuine confidence, we must always begin by looking at and dealing with the reasons why we don’t feel confident in the first place. Otherwise we are always just ‘papering over the cracks’. This session will look at 6 drivers of self-doubt including doubt itself, deadlines, difficultly, disappointment, disagreement and disapproval.

11.30am - 11.45am


11.45pm – 1.00pm

Strategies for dealing with self-doubt: The good, the bad and the ugly!

This session looks at the strategies that different people (all of us to some extent!) use to cover up our feelings of self-doubt such as perfectionism as well as arrogance and narcissism and how these can become counterproductive in the longer term.

1.00pm - 2.00pm


2.00pm – 3.00pm

The Confidence Chromosome model – part 1

This section looks at the role of beliefs in both undermining and developing self-confidence using Brian’s Confidence Chromosome model. We will look at how we acquire these beliefs and what we can do to change them should we so desire.

3.00pm - 3.15pm


3.15pm – 4.15pm

The Confidence Chromosome model – part 2



BVRA members £69 + VAT
Non-BVRA members £99 + VAT