BVRA Congress 2026

Petplan – Emily Panter and Kerrie O’Dwyer

Separating Fact from Fiction – Myth Busting About Pet Insurance

Pet insurance can feel like a bit of a mystery, but it doesn’t have to! In this fun and interactive session, Petplan will guide you through some of the most common myths and misconceptions about pet insurance to provide a better understanding of the products, practical tips for client conversations, and maybe even a few fun facts to share!

Emily’s bio:
“Emily has lots of experience working in a veterinary practice as a receptionist with a strong passion for animal care. Through her role in practice, she has supported both clients and clinical teams, helping ensure pets receive the best possible care. A devoted pet owner, Emily shares her home with her sprocker spaniel, Lunar, and is committed to supporting the wellbeing of pets and their owners.”

Kerrie’s bio:
Kerrie has over 20 years’ experience in the insurance industry, with a background in motor and home before moving into pet insurance in 2017. That same year, she qualified in Animal Welfare, combining her career with her passion for animals.
At home, Kerrie is kept busy by her two cats, Wanda, a very noisy tuxedo girl, and Mango, a spicy orange boy.