Join us at our annual BVRA Congress, the only congress that is specifically for the veterinary receptionist community.
Not sure what to expect? Take a look at the video on the right hand side from our 2019 congress.
Footage from our 2021 congress in October will be available soon!
Each year we put together an exciting programme of speakers tailored to provide useful insight and professional development for veterinary receptionists.
BVRA Congress is a valuable opportunity to meet and network with other members of our vet receptionist community, share experiences, and learn together.
Our 2021 Congress saw the addition of an evening social event on the Friday night where we held an awards ceremony for the Veterinary Receptionist of the Year and partied the night away. Due to popular demand, we’re pleased to announce this will be returning next year.
A BIG thank you to the following people for making BVRA Congress 2021 a success:
⭐Our brilliant BVRA Ambassadors – Danielle, Kayleigh, Laura & Jaime.
⭐Our super sponsors – Boehringer Ingelheim, Royal Canin, Petplan, NVS, PG Mutual, FELIWAY Optimum & VisioCare Services UK.
⭐The excellent exhibitors & speakers – CEVA, TVM, Silver Pet Prints, Dogs Trust & Generation Pup, Pet Blood Bank, Vet Times, Vet Sustain, Bought By Many, Canine Partners, RCVS Knowledge, Eco Offset & Colourful CPD.
⭐Awesome Alex our videographer from Depiqd.
⭐DJ Dan O’Dwyer for giving us the party we all needed.
We couldn’t have done it without you and hope you’ll join us again next year!
Save the date!! BVRA Congress 2022 will take place Friday 30th September – Saturday 1st October.
Watch this space to see what’s in store for 2022!
Veterinary Receptionist of the Year Award
As the leading association supporting veterinary receptionists across the UK, the BVRA hold an annual Veterinary Receptionist of the Year Award. This prestigious award is kindly sponsored by CEVA.
Nominations for the award are welcomed from both clients and veterinary colleagues and should highlight the dedication and effort the nominee demonstrates.
Three finalists are invited to attend the annual BVRA congress where the winner is announced at an exciting awards ceremony during the congress dinner on the Friday night.
The 2021 Veterinary Receptionist of the Year award voting has now closed. Watch this space for news of our 2021 winner!
2021 Veterinary Receptionist of the Year Award:
BVRA had over 500 nominations for the 2021 Veterinary Receptionist of the Year award and the panel of judges had the difficult task of narrowing it down to 15 before selecting the final three.
Hayley Goodier-Page was voted as the winner of the BVRA 2021 Veterinary Receptionist of the Year award which was announced at BVRA Congress on 1st October 2021. Hayley is a veterinary receptionist at Nantwich Pet Vets and was nominated by her colleague Dervla Martin MRCVS. Dervla said…
Hayley has worked for us for years and always been an absolute star behind the desk. She goes out of her way to make clients and patients alike feel welcome and cared for, not to mention her compassion for her colleagues. But this last year with Covid she has been outside in hail, rain and shine, doing our car park consult check ins and payments. We are a 14vet 1st opinion & referral hospital-she sees hundreds of people per week and treats every single person with the same incredible kindness and respect. She has kept our vets motivated whilst they ran in and out in 35degrees in July and then reminding us to put our coats on in the snow. She has done everything from dressing herself up as a Christmas tree to lighten the emotional load of Covid, to easing the vet-fears of local dogs by giving them treats every time they walk by. Her heart is huge and she cares for everyone she meets and does it all with a truly genuine smile on her face. She is irreplaceable and deserving of this and so much more. I could write 3000words on how incredible she is and has been this year. She is truly the best vet receptionist anyone could wish for!!!
The runners up were Lucy Ellis from Hafren Veterinary Group and Nicki Woods from The Icknield Vet Group, who each received an award plaque and BVRA voucher.
A big thank you to everyone who sent nominations and to Feliway Optimum for sponsoring the event.