BVRA Intermediate course

BVRA Intermediate course

The BVRA Intermediate Course comprises 3 Units which build on the level of knowledge and skills learnt in the Foundation Course.

On completion of the Foundation course and the Intermediate course, BVRA Members will be eligible to become BVRA Associate Members and join our list of Associate Veterinary Receptionist (AVR).

Key Information

Duration / Length 20 hours
Start DateAnytime
LocationOnline
Cost Member Price: £230.00 + VAT | Non Member Price: £280.00 + VAT

Course Content

Looking deeper into the three Units covered in the Foundation course, the Intermediate course provides more details on a wider range on topics.

Unit 1:

  • Veterinary governing bodies and their roles within practice.
  • Communication skills and bond building.
  • Written and verbal communication.
  • Complaint handling.
  • Handling emergencies.
  • Customer satisfaction.
  • Multi-tasking, time and diary management.
  • Bereavement.

Unit 2:

  • Human companion animal bond.
  • Mindfulness and resilience.
  • Team working.
  • The reception team; trends, challenges and opportunities.
  • Supporting your colleagues through pregnancy, hormonal change and the menopause.
  • Human resources.
  • Diversity.

Unit 3:

  • Insurance and health plans.
  • Money matters.
  • Veterinary medicines and dispensing.
  • Health and safety.
  • Pet travel and animal health certificates.
  • Promoting the practice.
  • GDPR.

 

This course comprises the 3 core Units from the iPet Network Level 3 Certificate for Veterinary Receptionists (BVRA). Please note that this version of the Intermediate course does not qualify for the iPet Network Level 3 Certificate for Veterinary Receptionists (BVRA).

 

Recent Testimonial

"Really enjoyable course and just right level of detail." "This course was extremely thorough and informative!"

Purchase This Course

Enhance your skills and advance your career by enrolling in this course today. Invest in your personal and professional growth and start seeing the benefits for yourself.

Member Price: £230.00 + VAT | Non Member Price: £280.00 + VAT

Purchase This Course Today

Enhance your skills and advance your career by enrolling in this course today. Invest in your personal and professional growth and start seeing the benefits for yourself.

Member Price: £230.00 + VAT | Non Member Price: £280.00 + VAT