Communication 101

Communication 101

This course is a Associate Veterinary Receptionist (AVR) benefit only and is not avialable to non AVRs.

 

Effective communication lies at the heart of providing exceptional care to both our animal patients and their human companions. In this course, we will delve into the intricacies of human communication and explore strategies to enhance interactions within the veterinary practice setting.

Key Information

Duration / Length 1 hours
Start DateAnytime
LocationOnline
Author / Speaker Helen Silver-MacMahon
Cost Free to AVR Members

Course Content

By the end of this course, you will have the knowledge and skills to communicate effectively in the veterinary workplace, building positive relationships, enhancing patient care and contributing to a harmonious work environment. 

Throughout the two webinars, you will:

  • Understand how we communicate as humans.
  • Discuss the barriers to communication that we may experience in everyday work and begin to consider solutions.
  • Consider what happens when we experience incivility.
  • Recognise the impact this can have on our patients and our people.
  • Consider how to optimise client communication.
  • Explore the concepts of transactional analysis, appropriate assertiveness and non-violent communication.
  • Understand how to “call it out with compassion”.
  • Identify ways of building relationships and diffusing difficult situations.

Purchase This Course

Enhance your skills and advance your career by enrolling in this course today. Invest in your personal and professional growth and start seeing the benefits for yourself.

Free to AVR Members

Purchase This Course Today

Enhance your skills and advance your career by enrolling in this course today. Invest in your personal and professional growth and start seeing the benefits for yourself.

Free to AVR Members