| Duration / Length | 1 hours |
| Start Date | Anytime |
| Location | Online |
| Author / Speaker | Helen Silver-MacMahon |
| Cost | Free to AVR Members |
This course is a Associate Veterinary Receptionist (AVR) benefit only and is not avialable to non AVRs.
Effective communication lies at the heart of providing exceptional care to both our animal patients and their human companions. In this course, we will delve into the intricacies of human communication and explore strategies to enhance interactions within the veterinary practice setting.
By the end of this course, you will have the knowledge and skills to communicate effectively in the veterinary workplace, building positive relationships, enhancing patient care and contributing to a harmonious work environment.
Throughout the two webinars, you will:
The BVRA supports veterinary receptionists through professional training and resources. All our courses have been created specifically for the veterinary receptionist role and are designed to enhance the skills, confidence, and knowledge required in a veterinary front-of-house role.
All our courses are:
Our courses are suitable for:
Yes. We offer courses suitable for all experience levels, including those completely new to the veterinary reception role. The BVRA flagship course, the Foundation Course, is an ideal place to start. This course is included in BVRA membership and is available in Small Animal, Farm Animal, Equine Practice and Referral Practice versions.
All our courses are delivered online through the BVRA learning management system and are available on demand, meaning you can access them at a time that suits you. You can also go back over the courses as often as required. All our courses are either in written or video format or a combination of both. Videos are available with closed captions.
Course lengths vary depending on the subject. Most of the BVRA membership training courses are no more than an hour in length. Some of the more in-depth training courses, such as the BVRA Intermediate course, may take several hours to complete.
Yes. On successful completion of any of our courses, you will be able to download a BVRA Certificate of Completion, which can contribute to your Continuing Professional Development (CPD).
Not at all! No formal qualifications are required for most of our courses, just an interest in developing your skills as a veterinary receptionist.
No, you do not need to be a member to complete any of our training that is not included in BVRA membership. These courses are available for purchase on our website. However, courses that are included as part of BVRA membership are only accessible to registered members.