Member Price: £250.00 + VAT | Non Member Price: £330.00 + VAT
| Duration / Length | 20 hours |
| Start Date | Anytime |
| Location | Online |
| Cost | Member Price: £250.00 + VAT | Non Member Price: £330.00 + VAT |
The BVRA Intermediate Course is designed for those already working in veterinary practice, as well as individuals looking to build a successful career as a veterinary receptionist. This flexible online course develops the knowledge, confidence and professional skills needed to excel in your role.
On completion of the Foundation course and the Intermediate course, BVRA Members will be eligible to become BVRA Associate Member and join our list of Associate Veterinary Receptionist (AVR).
Throughout this course, you will explore key areas including effective communication, client care, practice operations, teamwork, emotional intelligence and professional behaviours. Alongside developing your technical knowledge, there is a strong emphasis on the interpersonal and communication skills that enable veterinary receptionists to build trust with clients, support colleagues and contribute positively to the practice team.
Whether you are looking to progress your career, enhance your confidence or demonstrate your commitment to professional development, the BVRA Intermediate Course provides a recognised and practical learning experience that will help you make a real difference to your practice, your colleagues and the clients and animals you support every day.
Why choose the BVRA Intermediate Course?
The BVRA Intermediate course comprise three units which cover the following areas:
Unit 1:
Unit 2:
Unit 3:
"This course was amazing. Very engaging and I enjoyed every moment. I like the reading, webinars and surveys. They kept me really engaged." "Really enjoyable course and just right level of detail." "This course was extremely thorough and informative!"
The BVRA supports veterinary receptionists through professional training and resources. All our courses have been created specifically for the veterinary receptionist role and are designed to enhance the skills, confidence, and knowledge required in a veterinary front-of-house role.
All our courses are:
Our courses are suitable for:
Yes. We offer courses suitable for all experience levels, including those completely new to the veterinary reception role. The BVRA flagship course, the Foundation Course, is an ideal place to start. This course is included in BVRA membership and is available in Small Animal, Farm Animal, Equine Practice and Referral Practice versions.
All our courses are delivered online through the BVRA learning management system and are available on demand, meaning you can access them at a time that suits you. You can also go back over the courses as often as required. All our courses are either in written or video format or a combination of both. Videos are available with closed captions.
Course lengths vary depending on the subject. Most of the BVRA membership training courses are no more than an hour in length. Some of the more in-depth training courses, such as the BVRA Intermediate course, may take several hours to complete.
Yes. On successful completion of any of our courses, you will be able to download a BVRA Certificate of Completion, which can contribute to your Continuing Professional Development (CPD).
Not at all! No formal qualifications are required for most of our courses, just an interest in developing your skills as a veterinary receptionist.
No, you do not need to be a member to complete any of our training that is not included in BVRA membership. These courses are available for purchase on our website. However, courses that are included as part of BVRA membership are only accessible to registered members.