This course is made up of two webinars:
How to Start a Nutritional Conversation:
This module empowers veterinary receptionists to confidently support client nutrition conversations, helping improve pet health outcomes and strengthen client relationships.
By the end of this module, you will be able to:
Explain why nutrition is essential for pet health and prevention.
Discuss nutrition clearly, supportively, and knowledgeably with clients.
Build client trust and satisfaction through nutrition conversations.
Understand how early nutrition guidance helps prevent future issues.
Determining a Clients “Readiness to Change”:
This module explores how to recognise a client’s stage of readiness to change and tailor your communication, through questions, listening, and observation, to guide them effectively.
By the end of this module, you will be able to:
Learn the five stages of change and their relevance to pet-care conversations.
Identify client readiness using verbal and non-verbal cues.
Use targeted communication tools to support clients at each stage.
Build self-awareness and apply additional learning resources.
