Silver Level (Equine) Accredited Veterinary Receptionist Award

The Silver level of the Accredited Veterinary Receptionist (AVR) award is delivered online.  It can only be completed once the Bronze level of the Accredited Veterinary Receptionist has been completed. 

Whereas the Bronze level explores the scope of customer service areas that every practice should consider and master, the Silver level helps receptionists and practice managers define their actual policies and protocols with respect to each area covered. 

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Participants will assign a ‘Coach’ within their practice who will verify their worksheets as they complete each section.

Once the participant has completed all the worksheets and the Coach has verified that they are sastisfied with their work, the participant will be awarded the Silver Level of the AVR award and can progress to the gold level, which when they complete they will be called an Accredited Veterinary Receptionist. 

BVRA Member Price: £200 + VAT | Non Member Price: £250 + VAT

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