The Dispensing Journey has been designed to provide veterinary receptionists with a comprehensive understanding of how to safely dispense veterinary medicines following set procedures and practice protocols. The learner will understand the regulations surrounding veterinary medicines in the UK, how to safely handle, store and dispense medicines as well as the terminology used. They will learn the different classifications of medicines and who can prescribe them, as well as understand the importance of the stock take.
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The Dispensing Journey for Veterinary Receptionists – INCLUDING CMA PRESCRIPTION UPDATES
Member Price: £25.00 + VAT | Non Member Price: £40.00 + VAT
| Duration / Length | 2 hours |
| Start Date | Anytime |
| Location | Online |
| Cost | Member Price: £25.00 + VAT | Non Member Price: £40.00 + VAT |
Course Overview
Course Detail
The Dispensing Journey will cover the following 5 stages:
- Stage 1 – Receiving a Prescription Order and Medicine Classifications.
- Stage 2 – Medication Review.
- Stage 3 – The Prescription including CMA 2026 updates
- Stage 4 – Dispensing, Legal Considerations, Safe Handling, and the Cascade.
- Stage 5 – Protocols When Handing Over Medication to the Client.
At the end of this course the learner will have the knowledge and competence required to handle, store and dispense veterinary medication effectively and safely.
Recent Testimonials
I found this course to be very informative and well structured. The content was presented clearly and at an appropriate pace, making it easy to understand and follow. The modules covered important aspects of veterinary medicines and prescribing regulations, and I particularly appreciated the practical examples used throughout the training. The course has increased my confidence in understanding medicine classifications, repeat prescriptions, controlled drugs, and the Cascade. The assessments helped reinforce the key learning points, and the platform was straightforward to navigate. Overall, this was a valuable learning experience, and I would recommend it to others working in a veterinary practice. Thank you for providing such a useful and engaging course.
Course FAQ’s
The BVRA supports veterinary receptionists through professional training and resources. All our courses have been created specifically for the veterinary receptionist role and are designed to enhance the skills, confidence, and knowledge required in a veterinary front-of-house role.
All our courses are:
- Relevant, practical, and industry-focused
- Supports both confidence and competence
- Delivered by industry professionals
Our courses are suitable for:
- New or experienced veterinary receptionists
- Anyone working in a client-facing role within a veterinary practice
Yes. We offer courses suitable for all experience levels, including those completely new to the veterinary reception role. The BVRA flagship course, the Foundation Course, is an ideal place to start. This course is included in BVRA membership and is available in Small Animal, Farm Animal, Equine Practice and Referral Practice versions.
All our courses are delivered online through the BVRA learning management system and are available on demand, meaning you can access them at a time that suits you. You can also go back over the courses as often as required. All our courses are either in written or video format or a combination of both. Videos are available with closed captions.
Course lengths vary depending on the subject. Most of the BVRA membership training courses are no more than an hour in length. Some of the more in-depth training courses, such as the BVRA Intermediate course, may take several hours to complete.
Yes. On successful completion of any of our courses, you will be able to download a BVRA Certificate of Completion, which can contribute to your Continuing Professional Development (CPD).
Not at all! No formal qualifications are required for most of our courses, just an interest in developing your skills as a veterinary receptionist.
No, you do not need to be a member to complete any of our training that is not included in BVRA membership. These courses are available for purchase on our website. However, courses that are included as part of BVRA membership are only accessible to registered members.