Understanding the People Puzzle

Understanding the People Puzzle

*This course is a BVRA membership benefit and available for BVRA members only*

This short course has been provided by the Veterinary Defence Society for BVRA members. Their training team, VDST provides all veterinary team members with support and training to help with common challenges faced in veterinary practice today. The insurance claims handled by the VDS gives them a good sense of the problems and pitfalls that exist in practice, which they use to develop training that helps to avoid them and that helps you to thrive in your role in practice.

In this “Understanding the People Puzzle” course we want to equip you with the tools and techniques to thrive as a veterinary receptionist. We focus on how we manage ourselves, our relationships with our clients and our relationships within the team. We hope you find this useful and that it gives you a flavour of the sort of training and support the VDST can offer.

Key Information

Duration / Length 1 hours
Start DateAnytime
LocationOnline
Author / Speaker Elly Russell, Ruth Serlin
Cost Free to Members

Course Content

“Understanding the People Puzzle” comprises three 10-15 minute webinars, each followed by a set of reflective questions.

Throughout this course you will learn about the following:

Unit 1: Managing Yourself

  • What is stress and how can you identify stress in yourself.
  • The negative impacts of stress and how to minimise these.
  • How to communicate effectively with those who see the world different to ourselves.
  • Strengthening your own self-awareness and emotional intelligence.

Unit 2: Managing Clients

  • Maintaining harmony in the waiting room.
  • What may trigger a clients behaviour.
  • Managing these triggers and behaviours.

Unit 3: Managing the Team

  • How to communicate effectively within the team.
  • How to understand different personality styles.
  • Effective ways to approach difficult topics with team members.
  • Importance of feeling valued and included.

Recent Testimonial

I found the course very useful and it highlighted the reasons why I enjoy my job and really appreciate the colleagues that I work with. It also made me realise that I should always be aware of other people's thoughts & feelings. Occasionally when we are really busy and tensions can run high, we can forget to be kind and appreciate our colleagues and clients accordingly.

Purchase This Course

Enhance your skills and advance your career by enrolling in this course today. Invest in your personal and professional growth and start seeing the benefits for yourself.

Free to Members

Purchase This Course Today

Enhance your skills and advance your career by enrolling in this course today. Invest in your personal and professional growth and start seeing the benefits for yourself.

Free to Members