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Home > Courses > Understanding the People Puzzle

Understanding the People Puzzle

Free to Members

Key Information

Duration / Length 1 hours
Start DateAnytime
LocationOnline
Author / Speaker Elly Russell, Ruth Serlin
Cost Free to Members

Course Overview

*This course is a BVRA membership benefit and available for BVRA members only*

This short course has been provided by the Veterinary Defence Society for BVRA members. Their training team, VDST provides all veterinary team members with support and training to help with common challenges faced in veterinary practice today. The insurance claims handled by the VDS gives them a good sense of the problems and pitfalls that exist in practice, which they use to develop training that helps to avoid them and that helps you to thrive in your role in practice.

In this “Understanding the People Puzzle” course we want to equip you with the tools and techniques to thrive as a veterinary receptionist. We focus on how we manage ourselves, our relationships with our clients and our relationships within the team. We hope you find this useful and that it gives you a flavour of the sort of training and support the VDST can offer.

Course Detail

“Understanding the People Puzzle” comprises three 10-15 minute webinars, each followed by a set of reflective questions.

Throughout this course you will learn about the following:

Unit 1: Managing Yourself

  • What is stress and how can you identify stress in yourself.
  • The negative impacts of stress and how to minimise these.
  • How to communicate effectively with those who see the world different to ourselves.
  • Strengthening your own self-awareness and emotional intelligence.

Unit 2: Managing Clients

  • Maintaining harmony in the waiting room.
  • What may trigger a clients behaviour.
  • Managing these triggers and behaviours.

Unit 3: Managing the Team

  • How to communicate effectively within the team.
  • How to understand different personality styles.
  • Effective ways to approach difficult topics with team members.
  • Importance of feeling valued and included.

Purchase This Course

Enhance your skills and advance your career by enrolling in this course today. Invest in your personal and professional growth and start seeing the benefits for yourself.

Free to Members

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Purchase This Course

Enhance your skills and advance your career by enrolling in this course today. Invest in your personal and professional growth and start seeing the benefits for yourself.

Free to Members

Register
Login

Recent Testimonials

I found the course very useful and it highlighted the reasons why I enjoy my job and really appreciate the colleagues that I work with. It also made me realise that I should always be aware of other people's thoughts & feelings. Occasionally when we are really busy and tensions can run high, we can forget to be kind and appreciate our colleagues and clients accordingly.

Course FAQ’s

The BVRA supports veterinary receptionists through professional training and resources. All our courses have been created specifically for the veterinary receptionist role and are designed to enhance the skills, confidence, and knowledge required in a veterinary front-of-house role.

All our courses are:

  • Relevant, practical, and industry-focused
  • Supports both confidence and competence
  • Delivered by industry professionals

Our courses are suitable for:

  • New or experienced veterinary receptionists
  • Anyone working in a client-facing role within a veterinary practice

Yes. We offer courses suitable for all experience levels, including those completely new to the veterinary reception role. The BVRA flagship course, the Foundation Course, is an ideal place to start. This course is included in BVRA membership and is available in Small Animal, Farm Animal, Equine Practice and Referral Practice versions.

All our courses are delivered online through the BVRA learning management system and are available on demand, meaning you can access them at a time that suits you. You can also go back over the courses as often as required. All our courses are either in written or video format or a combination of both. Videos are available with closed captions.

Course lengths vary depending on the subject. Most of the BVRA membership training courses are no more than an hour in length. Some of the more in-depth training courses, such as the BVRA Intermediate course, may take several hours to complete.

Yes. On successful completion of any of our courses, you will be able to download a BVRA Certificate of Completion, which can contribute to your Continuing Professional Development (CPD).

Not at all! No formal qualifications are required for most of our courses, just an interest in developing your skills as a veterinary receptionist.

No, you do not need to be a member to complete any of our training that is not included in BVRA membership. These courses are available for purchase on our website. However, courses that are included as part of BVRA membership are only accessible to registered members.

Purchase This Course Today

Enhance your skills and advance your career by enrolling in this course today. Invest in your personal and professional growth and start seeing the benefits for yourself.

Free to Members

Register
Login