Confident Telephone Communication “This was a fantastic course, I really liked it and has enhanced my skills and I will be able to put them into practice. Thank you.”
Foundation course – Companion Animal
Course Hours: 8
BVRA offers bespoke training and a defined career path for veterinary receptionists, leading to a recognised Ofqual regulated qualification. Our training has been written by industry experts and covers everything that a veterinary receptionist needs to know in their job role.
Our three tiers of training are as follows:
- Foundation Course
- Intermediate Course
- Level 3 Certificate in Veterinary Reception Skills
In addition, BVRA offers a wealth of training courses provided by industry experts which are included in BVRA membership.
Introduction to Becoming a Veterinary Care Assistant
Course Hours: 4
Member Price: £20.00 + VAT | Non Member Price: £40.00 + VAT
International Cat Care's – How to become a cat friendly veterinary receptionist
Course Hours: 1.5
Free to Members
Small Animal Handling for Veterinary Receptionists
Course Hours: 1
Member Price: £15.00 + VAT | Non Member Price: £30.00 + VAT
Quality Improvement in a Veterinary Clinic – A role for the whole team
Course Hours: 1
Free to Members
Foundation Course – Referral practice
Course Hours: 8
Member Price: FREE | Non Member Price: £50.00 + VAT
Parasites in Companion Animals
Course Hours: 2.5
Member Price: £30.00 + VAT | Non Member Price: £50.00 + VAT
The Dispensing Journey for Veterinary Receptionists – INCLUDING CMA PRESCRIPTION UPDATES
Course Hours: 2
Member Price: £25.00 + VAT | Non Member Price: £40.00 + VAT
Confident Telephone Communication
Course Hours: 1.5
Member Price: £30.00 + VAT | Non Member Price: £50.00 + VAT
Supporting Clients through Loss and Grief
Course Hours: 1
Member Price: £30.00 + VAT | Non Member Price: £50.00 + VAT
What our clients say
BVRA Foundation course: “I would definitely recommend that all vet receptionist do this training as it covers everything that receptionist are doing and keeps you up to date with any changes as well as helpful tips”
BVRA Foudnation course: “The course covered so many areas and as a new veterinary receptionist who hasn’t been with the practise a year I have found so many useful things out from this course that will help in my day to day job. 10/10. Look forward to learning a lot more from these courses.”
Dog Behaviour for Veterinary Receptionists: “Amazing course, I think every pet owner or member of staff in veterinary would benefit from this course. Kids and parents would especially benefit from this course in order to understand body language” – Pamella
Confident Telephone Communication: “Really enjoyed the content of the course and very informative enabling me to do my job as a Veterinary Receptionist more efficiently and professionally” – Angela, Veterinary Receptionist
Understanding Feline Hyperthyroidism: “I really enjoyed doing this course, I think its very beneficial for receptionists/ ACAs. It’s great to have access to these resources and have some more information on topics that we see very regularly in the practice. They are great to follow along with a decent amount of information.”
Confident Telephone Communication: “I found the ‘Confident Telephone Communication’ course incredibly valuable. The hosting was excellent, professional, engaging, and approachable throughout. The videos were both informative and easy to follow, offering practical advice that I can apply directly to my role. A great balance of theory and actionable tips. Thank you for such a well-structured and impactful course!”
Confident Telephone Communication: “I really enjoyed the course and the videos that modelled good and poor communications skills as a receptionist. This was invaluable.”
BVRA Foundation course: “Much more thorough than I imagined the course to be. It is great for someone like myself who is not new to the veterinary world as well as new receptionists”.
BVRA Intermediate Course – Honestly, after completing this course and the foundation course – the knowledge i now have towards my work place is incredible, thank you!