Courses for Front of House Roles working in Equine Practice

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Bronze Level Accredited Veterinary Receptionist Award (Equine)

The Bronze Level (Equine Version) of the Accredited Veterinary Receptionist Award is delivered as online webinars, followed by multiple choice questions, taking approximately 4 hours to complete.

The webinars are based around the key 'contact times’ within the client journey, as well as covering the essential knowledge and skills veterinary receptionists need to know about working in veterinary practice. 

Author / Speaker: Brian Faulkner

Member Price: FREE | Non Member Price: £50.00 + VAT

This course represents 4.5 hours of CPD. A certificate is available to download upon completion.

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Silver Level Accredited Veterinary Receptionist Award (Equine)

The Silver level of the Accredited Veterinary Receptionist (AVR) award is delivered online.  It can only be completed once the Bronze level of the Accredited Veterinary Receptionist has been completed. 

Whereas the Bronze level explores the scope of customer service areas that every practice should consider and master, the Silver level helps receptionists and practice managers define their actual policies and protocols with respect to each area covered. 

Author / Speaker: Brian Faulkner

Member Price: £250.00 + VAT | Non Member Price: £300.00 + VAT

This course represents 20 hours of CPD. A certificate is available to download upon completion.

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Gold Level Accredited Veterinary Receptionist Award (Equine)

Gold is the final level of the Accredited Veterinary Receptionist award. To pass this level receptionists will demonstrate that they can apply what they have learnt in the Bronze and Silver levels. 

This requires participants to complete 5 sections based on the following topics:

  1. Bereavement and Condolences
  2. Information and Communication Technology
  3. Mental Health and Wellbeing
  4. BVRA's Guide to Conduct and Contribution
  5. Managing Challenging Situations

Author / Speaker: Brian Faulkner, Steph Writer-Davies

Member Price: £300.00 + VAT | Non Member Price: £350.00 + VAT
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Competent Veterinary Dispenser Award

Whilst veterinary surgeons are responsible for ensuring that veterinary medicines are handled and dispensed according to the Veterinary Medicines Regulations, many vets delegate the processes of acquiring, storing and dispensing medicines to non-veterinary colleagues.

The course is delivered via two online webinars which takes approximately 1.5 hours to complete followed by five multiple choice questions at the end of each webinar. 

Author / Speaker: Brian Faulkner

Member Price: FREE | Non Member Price: £50.00 + VAT

This course represents 1.5 hours of CPD. A certificate is available to download upon completion.

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Bereavement & End of Life Support (Equine)

This Bereavement and End of Life Support course relates to the care that teams in veterinary practices frequently provide for their clients at the end of their animals’ lives.
This course is appropriate for anyone who supports or deals with clients during this difficult time. The content, whilst written to accommodate non-clinical staff, is suitable for all members of the veterinary team.

Author / Speaker: Steph Writer-Davies

Member Price: £100.00 + VAT | Non Member Price: £150.00 + VAT

This course represents 5 hours of CPD. A certificate is available to download upon completion.

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Stock Management & Stock Control

This webinar covers stock control and the practicalities of how to conduct a stock take accurately and efficiently.

Author / Speaker: Brian Faulkner

Price: £10.00 + VAT

This course represents 1 hours of CPD. A certificate is available to download upon completion.

Dealing with Challenging Situations at Reception

This course will help you develop your emotional literacy and intelligence by understanding, recognising and managing the psychology of the core emotions of fear, anger, disgust and sadness. You will learn how these manifest in veterinary practice as well as what we can do to handle them.

This course was originally delivered as a live online event in October 2020 and is kindly sponsored by Royal Canin.

Please be aware that there is more content, theory, and application on this topic available in the Silver and Gold levels of the Accredited Veterinary Receptionist award. 

Author / Speaker: Brian Faulkner

Member Price: £39.00 + VAT | Non Member Price: £49.00 + VAT

This course represents 4 hours of CPD. A certificate is available to download upon completion.

The Psychology of Confidence for Veterinary Receptionists

This course is relevant to anyone who wishes to develop their confidence and assertiveness. The same principles apply to all roles in life and are equally as useful in helping develop your colleagues', and even your kids’, confidence as they are in developing your own. The sessions will cover the psychology of the various types of confidence which include self-efficacy (the belief that ‘I can’) and its relationship to self-esteem – which is rooted in what we think we mean to other people and what they think about us. We will begin with the things that undermine our confidence in the first place as it is essential that we understand and tackle those first if we hope to build genuine confidence instead of papering over the cracks.

Author / Speaker: Brian Faulkner

Member Price: £39.00 + VAT | Non Member Price: £49.00 + VAT

This course represents 3.5 hours of CPD. A certificate is available to download upon completion.

Becoming Reception Team Leader: What do I need to know?

This course is relevant to anyone who wishes, or has been asked, to become the team leader of their front of house team. This can be exciting but daunting – but we know you can do it!

However, you do need to know a few things to make sure that you get off to a good start, as managing all the things that you need to think about, organise, and do whilst still serving clients and running around after the vets can be tricky. Such things include rotas, managing the diaries on the practice management system, being on top of IT, client communication, literature, resolving the cashing-up issues – and not least having to manage your colleagues with whom you used to be ‘one of them’.  

Author / Speaker: Brian Faulkner

Member Price: £39.00 + VAT | Non Member Price: £49.00 + VAT

This course represents 3 hours of CPD. A certificate is available to download upon completion.

5 things relating to mental health that everyone in veterinary practice should know

Whilst veterinary practice is often a thrilling and enjoyable environment to work in, it is also an emotionally unsettling environment. This is because delivering veterinary service and care incorporates many of the themes that lead to unsettled emotional weather, a state otherwise known as dysphoria. Like unsettled weather patterns, feelings of dysphoria are inevitable – and indeed beneficial – at least to some degree. Similarly, they can pass quickly or hang around for longer than is comfortable and even become as established as an adverse climate of compromised mental health.

This webinar is kindly sponsored by Boehringer Ingelheim and took place live in May 2021 in support of Mental Health Awareness Week (10-16th May). 

Author / Speaker: Brian Faulkner

Price: FREE

This course represents 1 hours of CPD. A certificate is available to download upon completion.

Take control of your practices' carbon footprint – the vital role of Veterinary Receptionists in Sustainability

Do you know the carbon footprint of your practice? It may be more than you think… so how do we control and reduce that, and what role does reception have to play in practice sustainability? Spoiler alert – a big one! 

Join Brian and Chantelle as they discuss carbon emissions within practice, how we can take control of them and the vital steps Veterinary Receptionists can take to lead the change within the team.

Author / Speaker: Brian Faulkner, Chantelle Brandwood

Price: FREE

This course represents 1 hours of CPD. A certificate is available to download upon completion.

BVRA courses and membership are administered by ColourfulCPD