This day is relevant to anyone who wishes or has been asked to become the Team Leader of their front of house Customer Care Team. This can be exciting but daunting – but we know you can do it! However, you do need to know a few things to make sure that you get off to a good start, as managing all the things that you need to think about, organise, and do whilst still serving clients and running around after the vets can be tricky. Such things include rotas, managing the diaries on the practice management system, being on top of IT, client communication, literature, resolving the cashing-up issues – and not least having to manage your colleagues with whom you used to be ‘one of them’.
Becoming Reception Team Leader: What do I need to know?
Event Date: 25/11/2021
Speaker: Brian Faulkner
This event is kindly sponsored by Royal Canin.
Please use the link below to book onto this event by Tuesday 23rd November.
An invitation link will be sent to all delegates on Wednesday 24th November.
Registered Veterinary Receptionists can attend this day for FREE as a contribution to their 5 hours of CPD required per annum to maintain the RVR registration. If you are an RVR please contact Sophie on firstname.lastname@example.org to book onto this event.
This day will be recorded and made available to all registered delegates to watch on demand.
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