BVRA Congress - 2024

This year is the BVRA’s 6th annual congress which is returning to St Johns Hotel in Solihull on Friday 27th September.

This ticket is for the day event only, Friday night dinner tickets must be purchased separately.

Event Date: 27th September 2024
Event Time: 8:30 am
- 5:30 pm

This year is the BVRA’s 6th annual congress and we are returning to St Johns Hotel in Solihull* on Friday 27th September.  We have an exciting programme of speakers covering a wide variety of subjects. 

BVRA Congress is a valuable opportunity for veterinary receptionists to meet and network with peers, share experiences, attend inspirational lectures and interact with the BVRA Council, speakers and exhibitors.

Congress programme overview:


Ruth Serlin (VDS Training) – “Team communication for excellent clinical outcomes
Clare Hemmings (Royal Canin) – “Unravelling the Mystery of Pet Food Lables!
Dr Tshidi Gardiner – *Lecture to be confirmed*
Alison Scull (VCMS) – “Complaint Handling and Client communication
Jame Russell (Vetlife) – “Moral Injury
Clare Renwick (Medivet) – “Compassionate client care during bereavement
Emma Hancox (TVM) – “How to be a BOS Boss – Brachycephalic Ocular Syndrome and what the front of house teams can do to help
Rachel Bean – “Triage for Veterinary Receptionists


This years congress will be a one day event with an optional evening dinner and liveband on the Friday night**. The winners of our BVRA Veterinary Receptionist of the Year award will be announced at the dinner on the Friday evening. 

There are limited tickets so please book early to avoid disappointment.

We look forward to seeing you at this years event.


*The Hotel has reserved a number of discounted rooms for BVRA congress delegates. To book one of these rooms, please contact the Hotel directly. We also recommend looking on hotel comparison websites for deals and discounts.

**The Friday night dinner tickets are not included and will need to be purchased separately.

User Type
Early Bird Booking Expiry Date
Early Bird Price
Full Price
£139 + VAT
Non Member
£159 + VAT

Where is this event?

St John's hotel, Solihull

Voco St John's Solihull

Voco St John's Solihull, 651 Warwick Road, Solihull, B91 1AT

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