Events for Receptionists

Due to the COVID-19 outbreak we are unable to host our roadshow events around the country this year.

However, we have taken them online instead! See below for further information.

The 2020 BVRA Congress is scheduled to take place at this stage.

Dealing with Challenging Situations at Reception

Event Date: 07/10/2020
Location: Online

Whilst veterinary practice is usually a lovely environment to work in, it can be difficult at times!  A difficult situation is a situation whereby things are not progressing as expected or desired. When their behaviour is not as expected or desired, we can perceive their behaviour as ‘difficult’. Often, we can be quick to label the person who has created the situation as a 'difficult person'. This may or may not be a fair description of their personality. A ‘difficult-person’ means to be difficult, whereas it is possible to be the cause of a difficult situation without meaning to cause others difficulty. Either way, we need to be able to cope with the difficult situations that veterinary receptionists have to deal with.

Emotional Intelligence is the ability to adapt to challenges involving people’s emotions.  Developing Emotional Intelligence is crucial to handling difficult situations involving people.

This event will focus on the principles of emotional intelligence that can be applied to common scenarios in veterinary practice. 

User Type Early Bird Booking Expiry Date Early Bird Price Full Price
Member £39 + VAT
Non Member £39 + VAT