Events for Receptionists

With the ongoing uncertainty surrounding in-person events, we’ve decided to take our roadshows online. Please see below our online events for 2021 – available to book now!

The BVRA Congress has been rescheduled to October 2021.

The Psychology of Confidence for Receptionists

Event Date: 22/04/2021
Location: Online
Start Time: 10:00 am
End Time: 3:00 pm

This day is relevant to anyone who wishes to develop their confidence and assertiveness. The same principles apply to all roles in life and are equally as useful in helping develop your colleagues, and even your kids’, confidence as they are in developing your own.   The sessions will cover the psychology of the various types of confidence which include self-efficacy (the belief that ‘I can’) and its relationship to self-esteem – which is rooted in what we think we mean to other people and what they think about us.  We will begin with the things that undermine our confidence in the first place as it is essential that we understand and tackle those first if we hope to build genuine confidence instead of papering over the cracks.

User Type Early Bird Booking Expiry Date Early Bird Price Full Price
Member £39 + VAT
Non Member £49 + VAT

5 things relating to mental health that everyone in veterinary practice should know

Event Date: 13/05/2021
Location: Online
Start Time: 1:00 pm
End Time: 2:30 pm

Whilst veterinary practice is often a thrilling and enjoyable environment to work in, it is also an emotionally unsettling environment. This is because delivering veterinary service and care incorporates many of the themes that lead to unsettled emotional weather, a state otherwise known as dysphoria. Like unsettled weather patterns, feelings of dysphoria are inevitable – and indeed beneficial – at least to some degree. Similarly, they can pass quickly or hang around for longer than is comfortable and even become as established as an adverse climate of compromised mental health.

This webinar is kindly sponsored by Boehringer Ingelheim and will take place in support of Mental Health Awareness Week (10-16th May 2021). 

User Type Early Bird Booking Expiry Date Early Bird Price Full Price
Member FREE
Non Member FREE

Becoming Reception Team Leader: What do I need to know?

Event Date: 25/11/2021
Location: Online
Start Time: 10:00 am
End Time: 3:00 pm

This day is relevant to anyone who wishes or has been asked to become the Team Leader of their front of house Customer Care Team.  This can be exciting but daunting – but we know you can do it! However, you do need to know a few things to make sure that you get off to a good start, as managing all the things that you need to think about, organise, and do whilst still serving clients and running around after the vets can be tricky.  Such things include rotas, managing the diaries on the practice management system, being on top of IT, client communication, literature, resolving the cashing-up issues – and not least having to manage your colleagues with whom you used to be ‘one of them’.  

User Type Early Bird Booking Expiry Date Early Bird Price Full Price
Member £39 + VAT
Non Member £49 + VAT
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