The BVRA Confident Telephone Communication course has been created to provide the learner with all the essentials skills and knowledge to be able to handle all types of telephone calls in veterinary practice proficiently and confidently. It will cover the importance of good telephone communication, the skills needed to give the best portrayal of the practice, and how to go the extra mile to leave the caller with a lasting feeling of trust. 
The course has been professionally created and uses a mix of discussions and realistic scenarios that receptionists face in practice including how to manage different scenarios such as challenging clients, emergency situations and handling complaints. For further information please here
New Course Alert! Confident Telephone Communication
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