The BVRA Story

The British Veterinary Receptionist Association was set up by Brian Faulkner and Kay Watson-Bray in recognition of the crucial role that veterinary receptionists play in veterinary practice.

In 2015, whilst delivering his Colourful Consultation talk at a practice, one of the vets asked Brian whether he would ‘say a few words to the receptionist team’ to help strengthen the connection between the consulting vets and the front of house reception staff. Sticking with a theme, Brian called the talk ‘The Colourful Receptionist’. The Colourful Receptionist became the seed that evolved into the Accredited Veterinary Receptionist Award today. Brian joined forces with Kay in 2017 when ‘catching up’ with a drink at Celtic Manor, South Wales. Brian had just become President of the Society of Practising Veterinary Surgeons (SPVS) at that congress and whilst catching up with Kay, he mentioned an idea he had of creating a formally recognised receptionist qualification. Kay mentioned an idea she had of setting up an association for veterinary receptionists. They agreed to collaborate rather than compete as they brought a fantastic combination of knowledge and experience. Kay had set up and acted as the director of The European School of Veterinary Postgraduate Studies (ESVPS). As such she had experience in examination accreditation and awarding qualifications.

That meeting at Celtic Manor was the birth of The British Veterinary Receptionist Association, BVRA, which launched formally on October 1st, 2017.

The BVRA’s mission is to recognise and raise the status of veterinary receptionists within the UK veterinary profession. BVRA does this by acting as a professional body which focuses on the interests of veterinary receptionists as well as evolving the receptionist’s role through affordable CPD and training.

The BVRA created the Accredited Veterinary Receptionist (AVR) Award which is achieved by working through Bronze, Silver and Gold levels.

Since launch BVRA has gained almost 6000 members around the world and has run two successful Congresses, along with a number of roadshow events around the country. BVRA also facilitates a ‘closed’ Facebook group, exclusive to its members.

BVRA also awards the Veterinary Receptionist of the Year award (VROTY), recognising the outstanding efforts of its members.