The BVRA was founded by Brian Faulkner and Kay Watson-Bray.
After beginning her career in veterinary nursing, Kay moved into veterinary education, supporting veterinary professionals across the UK and Europe achieve postgraduate qualifications. She has significant expertise in accreditation, awards and certification within the veterinary sector. Kay is the co-founder of the British Veterinary Receptionist Association and Colourful CPD. She lives in Devon and enjoys walking on Dartmoor with her husband and six dogs.
BSc (Hons), BVM&S, CertGP(SAM), CertGP(BPS), MBA, MSc(Psych), FRCVS
Brian graduated from Edinburgh Vet School in 1995 and worked in mixed practice before studying for an MBA at Nottingham Business School in 2001. He has set up and developed 5 veterinary practices from start-ups during the last 20 years and currently leads and works as a clinician in his current practice Aldeburgh Vets. Brian completed a Masters in Applied Positive Psychology, as well as General Practice certificates in Business and Professional Studies and Small Animal Medicine. He was The UK’s Petplan Vet of the Year in 2008. He is Honorary Associate Professor in Veterinary Business at Nottingham University Vet School and in July 2020 he was awarded the title Fellow of the Royal College of Veterinary Surgeons (FRCVS) in recognition of outstanding contributions to the veterinary profession.
In 2017 Brian raised £120,000 for Brooke Animal Hospital by running 10 marathons in 10 consecutive days all across the UK and Ireland. In August 2020 Brian ran 31 marathons in 31 days from John O’Groats to Lands End to raise £10,000 for a charity called Street Vet which attends to the dogs of the homeless.
Sophie joined Colourful CPD in April 2020. Prior to this she worked as a veterinary receptionist and customer care manager for almost 10 years in various small animal hospitals across Surrey. She thrives on establishing relationships with clients and ensures the customer experience in practice is of a high standard.
Sophie deals with the day-to-day running of BVRA, as well as marketing and social media. Sophie gained a finalist position in the VMA‘s New Marketing Talent award 2020.
Outside work you’ll find her bargain hunting and gazing at beautiful old buildings across the globe.
Jaime has always worked with animals, from zoos to rescue centres, but it wasn’t until she started working in the veterinary industry, in 2018, that she truly found herself fitting in. With the help of the BVRA she worked her way through training to become a head receptionist in 2019.
Jaime then went on to become a BVRA ambassador, before joining the BVRA team in February 2022.
Jaime lives in the south west with her partner, their dog and hamster! When she’s not at work, she’s either out in nature, going to the gym or playing video games.