BSc (Hons), BVM&S, CertGP(SAM), CertGP(BPS), MBA, MSc(Psych), FRCVS
Brian graduated from Edinburgh Vet School in 1995 and worked in mixed practice before studying for an MBA at Nottingham Business School in 2001. He set up, developed and exited a cluster of veterinary practices in Suffolk between 2002 and 2009 during which time he also completed a Masters in Applied Positive Psychology, as well as General Practice certificates in Business and Professional Studies and Small Animal Medicine. He was The Petplan Vet of the Year in 2008. He is Honorary Associate Professor in Veterinary Business at Nottingham University Vet School. In July 2020, Brian was awarded the title Fellow of the Royal College of Veterinary Surgeons (FRCVS) in recognition of outstanding contributions to the veterinary profession.
After beginning her career in veterinary nursing, Kay moved into veterinary education supporting veterinary professionals all across the UK Europe achieve postgraduate qualifications. She has significant expertise in accreditation, awards and certification within the veterinary sector. Kay is the co-founder of the British Association of Veterinary Receptionists and Colourful CPD. She lives in Devon and enjoys walking on Dartmoor with her husband and five dogs.
Sophie Lo Curto
Sophie joined the BVRA team in April 2020. She has worked as a veterinary receptionist and customer care manager for almost 10 years in various small animal hospitals across Surrey. She thrives on establishing relationships with clients and ensures the customer experience in practice is of a high standard. Outside work you’ll find her bargain hunting and gazing at beautiful old buildings across the globe.