The British Veterinary Reception Association is now hosting a video series created by Dignipets and the Accredited Pet Bereavement Counsellors (UK), focusing on pet bereavement, grief support, and compassionate communication.
In this short video we look at what compassion fatigue is and how to manage it as a team.
Developed in partnership by Dignipets and the Accredited Pet Bereavement Counsellors (UK), these videos focus on the vital role reception teams play in supporting clients through pet loss and bereavement.
Veterinary receptionists are often at the heart of client communication during some of the most difficult moments pet owners face. This educational content has been created to provide practical guidance, emotional insight, and professional support around grief conversations, end-of-life communication, and client care.
By making these resources freely accessible, BVRA aims to ensure reception teams across the UK have access to meaningful CPD that recognises both the professional and emotional demands of their role.
This initiative reflects our commitment to supporting veterinary receptionists with high-quality education, compassion-focused learning, and continued professional development.