This webinar has been recorded from a live event that took place on the 12th December 2023. The webinar was hosted by Olly King, founder of The Meraki Initiative.
“Recognising and appreciating the role that veterinary receptionists play in delivering excellent patient care is crucial if we are to embed a collaborative and respected working environment”.
Veterinary receptionists are the bridge between the veterinary team and client. From triaging phone calls to making a positive first impression, they co-ordinate workflows, discuss animal care information, manage clients’ emotions, perform administrative and financial duties, manage pharmacy stock and ensure regulation compliance – their skills and job list goes on!
Knowledge and insights from the receptionist team can be an underutilised resource to help businesses improve and design better systems that enable more efficient practice operation.
Enroll on to our recorded live webinar discussion on how we can work to professionalise the role of the veterinary receptionist to ensure they are valued and able to contribute to the success of our businesses.