BVRA Membership Terms and Conditions



BVRA Ltd is registered in England and Wales company number12528742, registered address: 43-45 Devizes Road, Swindon, SN1 4BG.

Agreement: The Terms and Conditions together with the Membership agreement as completed by the Member.
Membership: The Member’s contractual relationship with BVRA as set out in this Agreement allowing access to Membership benefits described on the BVRA website.
Member: The practice subscribing to BVRA membership.
Membership Form: The online registration form.
Membership Fee: The annual fee as shown on the BVRA website in accordance with these Terms and Conditions.
Membership Term: The Period BVRA Membership commences (date of payment).
By purchasing a Membership and/or completing the online Membership Form, the Member agrees to subscribe to these Terms and Conditions.

Membership and the Associate Veterinary Receptionist Status:

The Member shall have a non-exclusive and non-transferable licence to access and use the Membership materials under the terms of this Membership at any site or location. All data relating to the usage of Membership materials by the Member shall remain the property of BVRA.

BVRA is the owner of all intellectual property rights of the online content, including the BVRA Foundation course, and the material published on it. Those works are protected by copyright laws. All such rights are reserved.

Members must not use any other person’s user ID and password to access the BVRA website, training or membership benefits or share Member’s user ID and/or passwords with any other person.

Members must notify BVRA if they become aware of any unauthorised use of their BVRA account.

The BVRA reserves the right to change, alter, modify or adapt the contents of the Membership materials at any time.

The BVRA has the right to disable any user ID or password for any reason, at any time, including if, in its reasonable opinion, a Member has failed to comply with any of the provisions of these Terms of Use.

If the Member wishes to change the terms of the Membership, BVRA shall notify the Member of any changes to the Membership Fee and reserves the right to charge an additional administrative fee for processing any such change. BVRA is not bound to agree to any change requested by the Member.
Membership shall commence on the start date (date of payment) and shall continue for a period of 12 months coming to an end automatically on the first anniversary of the start date.
The Member may not copy or share the Membership materials. Any unauthorised copying or editing, exhibition, renting, exchanging, hiring, lending, public performance, and/or broadcast of the Membership materials, including the AVR material, or any part thereof is strictly prohibited.
The Member will cooperate fully with BVRA in relation to the provision of the service and ensure that any employees do likewise. By using our site, the Member consents to such processing and that all data provided by the Member is accurate.

BVRA reserves the right to terminate a membership and remove the user from its database.

Membership Fee and Payment:

The Membership Fee is to be paid by the Member by credit card, debit card or other method accepted by the BVRA. Until payment is received, login details will not be supplied.
The Membership Fee shall be paid by the Member in full prior to access to the Membership materials.
BVRA will send an electronic receipt to the Member once payment has been made.
The Membership Fee is non-refundable and termination of the Membership shall be without prejudice to the Member’s obligation to pay the Membership Fee and any interest due thereon.


All data relating to the usage of Membership materials by the Member shall remain the property of BVRA.
BVRA makes every reasonable effort to ensure the accuracy of the information within the Members materials. BVRA makes no representations, warranties or guarantees, that the content is accurate, complete or up to date and undertakes no legal responsibility to this effect and shall not be responsible for any errors or omissions in or from the Membership material.
The Membership materials are designed for use in professional updating and training. These materials are necessarily selective and general and are not intended to be exhaustive, nor can they provide the detail necessary to give professional advice or guidance in relation to any specific matter. BVRA will have no responsibility for any loss or damage arising from such reliance.
Any errors found within the Member’s materials should be brought to the attention of BVRA who will endeavour to correct any such errors in future Membership material.

Termination/Cancellation of Membership

The Member has a right to withdraw their Membership and cancel this Agreement within 14 working days from registering. Cancellation notification should be given in writing or email at any time during the 14 day period. However this cancellation right does not apply if the Member has started to use the training within the 14-day period. BVRA will refund or credit the Member within 30 days any sum that has been paid by the Member or debited from the Member’s credit card for the Membership.
Either party may terminate the Membership immediately in writing to the other party, if that other party has committed a breach of these Terms and Conditions and has not remedied such breach within 7 days of receipt of notice.
Notification to terminate the annual Membership must be given in writing to BVRA no later than 7-days prior to the renewal date.


BVRA may assign or transfer its rights and/or duties under this Agreement to another person or organisation.


This Agreement constitutes the entire agreement between the Member and BVRA and supersedes any previous agreements between the Member and BVRA relating to the same subject matter.
BVRA reserves the right to change the terms of this Agreement, including increases in the Membership Fee (without limitation), BVRA will give the Member sufficient notice of any such change either in writing or on the membership website or through another suitable method.
Complaints Policy:
BVRA aim to provide a high-quality experience for all our Members. Should you have a complaint about the online course please contact BVRA so we can improve our materials and services. Please contact us as follows:

Telephone: 07813310722
Or write to us: BVRA, 43 – 45 Devizes Road, Swindon SN1 4BG

We will try to resolve your complaint as soon as it is received. If it requires more investigation on our part we will acknowledge your complaint within 3 working days of receiving it and aim to respond fully within 10 working days.

Data Protection Act:

This Membership is a managed service and as such, data regarding your usage and performance is held in a secure database. Other personal information provided by you will be held in confidence by BVRA but may be used to advise you about any other products or services that may be of interest. Your debit or credit card information will be used only for the purposes set out in these Terms and Conditions. These uses of your personal information are covered by the registration of BVRA under the Data Protection Act 1998. Under the act, you have the right to obtain a copy of the information held about you, for which you may be charged a fee.