2021 Veterinary Receptionist of the Year Award:
BVRA had over 500 nominations for the 2021 Veterinary Receptionist of the Year award and the panel of judges had the difficult task of narrowing it down to 15 before selecting the final three.
Hayley Goodier-Page was voted as the winner of the BVRA 2021 Veterinary Receptionist of the Year award which was announced at BVRA Congress on 1st October 2021. Hayley is a veterinary receptionist at Nantwich Pet Vets and was nominated by her colleague Dervla Martin MRCVS. Dervla said…
Hayley has worked for us for years and always been an absolute star behind the desk. She goes out of her way to make clients and patients alike feel welcome and cared for, not to mention her compassion for her colleagues. But this last year with Covid she has been outside in hail, rain and shine, doing our car park consult check ins and payments. We are a 14vet 1st opinion & referral hospital-she sees hundreds of people per week and treats every single person with the same incredible kindness and respect. She has kept our vets motivated whilst they ran in and out in 35degrees in July and then reminding us to put our coats on in the snow. She has done everything from dressing herself up as a Christmas tree to lighten the emotional load of Covid, to easing the vet-fears of local dogs by giving them treats every time they walk by. Her heart is huge and she cares for everyone she meets and does it all with a truly genuine smile on her face. She is irreplaceable and deserving of this and so much more. I could write 3000words on how incredible she is and has been this year. She is truly the best vet receptionist anyone could wish for!!!
The runners up were Lucy Ellis from Hafren Veterinary Group and Nicki Woods from The Icknield Vet Group, who each received an award plaque and BVRA voucher.
A big thank you to everyone who sent nominations and to Feliway Optimum for sponsoring the event.
