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BVRA’s Veterinary Receptionist of the Year Award 2025

The BVRA’s Veterinary Receptionist of the Year award will be returning for 2025, championing those who work tirelessly in this demanding role.

Both clients and colleagues are encouraged to nominate a veterinary receptionist that has gone that extra mile, highlighting the dedication and effort of the nominee.

Nominations for the 2025 Veterinary Receptionist of the Year Award are now open and applications can be submitted up to 18th July 2025.

Once nominations have closed, the judges will make their final selection, and the three finalists will be invited to attend the annual BVRA Congress where the winner will be announced at the awards ceremony which is being held at the BVRA congress dinner.

Please read the entry terms and conditions here.

Click here to nominate now!

BVRA’s 2024 Veterinary Receptionist of the Year Award winner, Elaine Hill, pictured with Philip Webb (CVS), Abbie Wilson (BVRA President) and Jaime Kiem (BVRA Senior Vice President).

The 2024 Veterinary Receptionist of the Year Award

BVRA had over 400 nominations for the 2024 Veterinary Receptionist of the Year award and the panel of judges had the difficult task of narrowing it down to 15 before selecting the final three.

Elaine Hill was voted as the winner of the BVRA 2024 Veterinary Receptionist of the Year award which was announced at BVRA Congress on 27th September 2024.

Elaine is a Veterinary Receptionis at Oakford Veterinary Centre and was nominated by her colleague. Elaine’s nomination said…

Elaine is an excellent receptionist who works tirelessly to ensure reception is run efficiently and professionally, with the clients needs always at the base of everything. Elaine also manages all of the insurance queries in a timely manner as well as the banking, invoicing and accounts system. Alongside this, Elaine is a mental health champion and makes sure that we are all looked after and working on wellbeing initiatives in practice.

Elaine’s practice recently found themselves without a practice manager and clinical director for a period of time. During this time, Elaine really stepped up to the mantle and provided support in guiding the team through a difficult and turbulent time. Elaine was steadfast in her support and provided a listening ear as well as supporting the day to day running of the practice, supporting colleagues who were finding the transition very tough and working on ways we could navigate this, all while continuing to do her work. This period of time was very stressful and Elaine soldiered on through relentlessly and really helped the temporary practice manager out when they started in the role. Elaine really went above and beyond to support the whole team and boost morale.

The work Elaine does in the practice is incredible and without her the practice would struggle to run.

A big thank you to everyone who sent nominations and to Feliway Happy Snack for sponsoring the event.

Congratulations to our runners up, Nicola McGuire & Sarah Skiba-Seville  who each received an award kindly sponsored by Feliway Happy Snack and a BVRA voucher.