BVRA’s Veterinary Receptionist of the Year Award 2024

The BVRA’s Veterinary Receptionist of the Year award is back, championing those who work tirelessly in this demanding role.

Both clients and colleagues are encouraged to nominate a veterinary receptionist that has gone that extra mile, highlighting the dedication and effort of the nominee.

Nominations for the 2024 Veterinary Receptionist of the Year Award will open 15th May and applications can be submitted up to 17th July 2024.

Once nominations have closed, the judges will make their final selection, and the three finalists will be invited to attend the annual BVRA Congress where the winner will be announced at the awards ceremony which is being held at the BVRA congress dinner, Friday 27th September.

Please read the entry terms and conditions here.

BVRA’s 2023 Veterinary Receptionist of the Year Award winner, Anna Shadforth, pictured with 2022 winner Nickie Harris, BVRA President Jaime Kiem and Andy Fullerton from CEVA, sponsors of the 2023 awards.

The 2023 Veterinary Receptionist of the Year Award

BVRA had over 800 nominations for the 2023 Veterinary Receptionist of the Year award and the panel of judges had the difficult task of narrowing it down to 15 before selecting the final three.

Anna Shadforth was voted as the winner of the BVRA 2023 Veterinary Receptionist of the Year award which was announced at BVRA Congress on 29th September 2023.

Anna is Veterinary Reception at Pennard Vets and was nominated by her colleague. Anna’s nomination said…

Anna is a rare find, she brightens the lives of all she meets, including our furry and feathered friends. For the clients she serves and the staff she works with, she is not just a friendly, smiley face when they walk in. She’s a safe place, a friend, a confident, a sound board. She laughs and smiles with joy during the happy times and she’s a supportive shoulder to lean on during the sad. Anna works in a one vet and one receptionist branch and therefore is not only manning the front desk and answering phones, doing the stock take, ordering food and prescriptions, dealing with insurance queries, keeping the place spick and span, sorting blood and other samples, the list goes on. She is also a feisty cat wrangler, a bouncy dog distractor, or there to hold an anxious paw or hand with treats or a cup of tea at the ready. Every person (client, staff, rep, supplier) and pet that walks through the door is treated like family, any concern big or small acknowledge with compassion and empathy and every problem finds an efficient fair solution.

A big thank you to everyone who sent nominations and to Feliway Help! for sponsoring the event.

Congratulations to our runners up, who each received an award kindly sponsored by Feliway Optimum and a BVRA voucher.