I started working at Glaven Veterinary Practice in Norfolk in 2007 and I still like my job there after 15 years. I began as a member of the cleaning crew, but after a few months, a position at the front desk became available, and I leapt at the chance and have never looked back.
I am also the PHC Champion for our practices, which means I am responsible for all of the clients on the plans and write any training sheets needed to assist other members of staff in this role. I am also the Purina Nutrition Champion, which adds to my responsibilities, so there is never a dull moment for me.
Since starting at the clinic, I become an AVR in April 2022. Courses are my middle name, and I’m always looking for ways to increase my knowledge and care; I’ve also recently obtained my ISFM to work as a cat-friendly receptionist.
Customer service is really crucial to me in my job, as are enormous doggy and cat cuddles! It’s also been noted that I’m definitely part of the Glaven veterinary furniture and fixtures, and it’s wonderful to witness all the animals grow up from puppies to old age.
When I’m not at work, I enjoy spending time at home with my husband, children and granddaughter.
My major pastime is learning to do gel nails as a backup plan for when I retire in the future, particularly over coffee or drinks with friends. Padme, my sweet kitty friend, loves to assist me when I dig out my nail kit, and she manages to coat herself and the house in glitter!