Courses for Front of House Roles
The BVRA’s Accredited Veterinary Receptionist (AVR) Award is a qualification that trains veterinary receptionists in the skills, knowledge and mindsets required to contribute to the practice’s overall goals of clinical resolution, client satisfaction, financial resolution and colleague satisfaction.
The AVR Award is completed over Bronze, Silver and Gold levels and is available in two versions; Companion Animal and Equine.
Further information about each level of our AVR Award and other courses for front of house roles can be found below. These courses are aligned with the RCVS Practice Standards Scheme in terms of helping practices to meet the standards.