These courses are aligned with the RCVS Practice Standards Scheme in terms of helping practices to meet the standards.
The Bronze Level (Companion Animal Version) of the Accredited Veterinary Receptionist Award can be completed by BVRA members as well as non-members.
This course is free to BVRA members.
This award is delivered as eight online webinars, taking approximately 4 hours to complete.
The Bronze Level (Equine Version) of the Accredited Veterinary Receptionist Award can be completed by BVRA members as well as non-members.
This course is free to BVRA members.
This award is delivered as eight online webinars, taking approximately 4 hours to complete.
The Silver level of the Accredited Veterinary Receptionist (AVR) award is delivered online. It can only be completed once the Bronze level of the Accredited Veterinary Receptionist has been completed.
Whereas the Bronze level explores the scope of customer service areas that every practice should consider and master, the Silver level helps receptionists and practice managers define their actual policies and protocols with respect to each area covered.
The Silver level of the Accredited Veterinary Receptionist (AVR) award is delivered online. It can only be completed once the Bronze level of the Accredited Veterinary Receptionist has been completed.
Whereas the Bronze level explores the scope of customer service areas that every practice should consider and master, the Silver level helps receptionists and practice managers define their actual policies and protocols with respect to each area covered.
Gold is the final level of the Accredited Veterinary Receptionist award. Participants must have completed the bronze and silver levels of the Accredited Veterinary Receptionist award before they can begin this level.
To pass this level receptionists will demonstrate that they can apply what they learnt in the bronze and silver levels to cope and adapt when things don’t go to plan.
Whilst veterinary surgeons are responsible for ensuring that veterinary medicines are handled and dispensed according to the Veterinary Medicines Regulations, many vets delegate the processes of acquiring, storing and dispensing medicines to non-veterinary colleagues.
The BVRA holds a register of veterinary receptionists who have completed the Accredited Veterinary Receptionist Award and who have agreed to work in accordance with the BVRA’s Guide to Conduct and Contribution for veterinary receptionists.
To appear on this register, login and purchase RVR using the link below. Our system will know if you are already an AVR award holder. Once you agree to the terms and conditions, you will be added to the register immediately.
BVRA courses and membership are administered by ColourfulCPD