Courses for Front of House Roles

These courses are aligned with the RCVS Practice Standards Scheme in terms of helping practices to meet the standards.

Silver Level (Companion Animal) Accredited Veterinary Receptionist Award

The Silver level of the Accredited Veterinary Receptionist (AVR) award is delivered online.  It can only be completed once the Bronze level of the Accredited Veterinary Receptionist has been completed. 

Whereas the Bronze level explores the scope of customer service areas that every practice should consider and master, the Silver level helps receptionists and practice managers define their actual policies and protocols with respect to each area covered. 

BVRA Member Price: £200 + VAT | Non Member Price: £250 + VAT
Y

Silver Level (Equine) Accredited Veterinary Receptionist Award

The Silver level of the Accredited Veterinary Receptionist (AVR) award is delivered online.  It can only be completed once the Bronze level of the Accredited Veterinary Receptionist has been completed. 

Whereas the Bronze level explores the scope of customer service areas that every practice should consider and master, the Silver level helps receptionists and practice managers define their actual policies and protocols with respect to each area covered. 

BVRA Member Price: £200 + VAT | Non Member Price: £250 + VAT
Y

Gold Level Companion Animal Accredited Veterinary Receptionist Award

Gold is the final level of the Accredited Veterinary Receptionist award. Participants must have completed the bronze and silver levels of the Accredited Veterinary Receptionist award before they can begin this level.

To pass this level receptionists will demonstrate that they can apply what they learnt in the bronze and silver levels to cope and adapt when things don’t go to plan. 

BVRA Member Price: £250 + VAT | Non Member Price: £300 + VAT
Y

Competent Veterinary Dispenser Award

Whilst veterinary surgeons are responsible for ensuring that veterinary medicines are handled and dispensed according to the Veterinary Medicines Regulations, many vets delegate the processes of acquiring, storing and dispensing medicines to non-veterinary colleagues.

BVRA Member Price: FREE | Non Member Price: £50 + VAT
Y
1

Registered Veterinary Receptionist

The BVRA holds a register of veterinary receptionists who have completed the Accredited Veterinary Receptionist Award and who have agreed to work in accordance with the BVRA’s Guide to Conduct and Contribution​ for veterinary receptionists.

To appear on this register, login and purchase RVR using the link below. Our system will know if you are already an AVR award holder. Once you agree to the terms and conditions, you will be added to the register immediately.

Price: £12.50 + VAT

BVRA courses and membership are administered by ColourfulCPD

Menu