Foundation Course – Small Animal. “This course was packed with information and covered a wide range of small animal topics – all relevant to the job and giving a wider knowledge base.”
BVRA offers a wealth of training courses included in BVRA membership. Our flagship course, the BVRA Foundation Course, has been approved as an iPet Network PDR training course and is perfect for those new to the veterinary receptionist role, or as a refresher course for those who have been working in the role for some time. All our training courses are held online and can be completed at a pace that suits you.
NEW for the autumn 2023. We are delighted to announce the launch of the iPET Network Level 3 Certificate for Veterinary Receptionists (BVRA). This Ofqual regulated qualification will give you the additional skills and insights to further develop your veterinary receptionist career, building on your existing skills and experience. It will also give you a nationally recognised qualification which you can use to progress to further learning. For further details click here
What our clients say
BVRA Equine Foundation Course – Really enjoyed the information about specific equine emergencies at the end of the course, was really useful. Also good to learn about leadership and team working. What receptionists/office admin can and can’t do. Will help in my job role!
The Purina ProPlan nutrition course was very in
formative and broken down into good chunks of information. Excellent slides to help retain information. Really enjoyed this course.
Dogs Trust -Dog Behaviour for Veterinary Receptionists. As an employee with no previous experience with dogs and having never owned one I found this course extremely helpful especially in my role as receptionist. It has helped me recognise certain dog behaviours that I feel are essential for my day to day role.
As I am already a BVRA Associate Member (AVR), I felt the Foundation Course was a good introduction to veterinary practice for someone who may be new to the role or someone who has previously worked in veterinary but been out of practice for many years. I don’t think there is anything further that needs to be added to this. Excellent starter course.
Understanding the People Puzzle. These are very good short, thought provoking webinars. They contain a lot of information that is relatable for receptionists and the team overall. Provides guidance / explanations on why someone may be behaving in a certain way, which may help in your role when interacting with clients. Useful and enjoyable – very good that what the presenter is saying is also typed – helps meet differing learning styles.
Farm Animal Foundation Course – this course was laid out well and informative.
The BVRA Foundation Course is an excellent informative and relevant course for my role as receptionist. Some of the content was knowledge and experience already gained practically and from team members, however there were some very interesting and valuable topics that have added to my knowledge and understanding. Loads of notes have been made so I can refer back to consolidate and embed my learning. The areas I learnt the most and enjoyed the most were 1) Prescribing – learning what the abbreviations stand for and what to look for on a medication package 2) Clinical Abbreviations and what these mean. These are regularly seen in notes so to now know what they stand for is very valuable 3) Parasite and vaccinations 4) Dog behaviour – very interesting and looking forward to completing the further module available. Overall an excellent study module with loads of interesting and relevant information.
Equine Foundation Course: Very informative and important information, I think all equine receptionists should take advantage of this specific course that is useful, as most other training is adapted from small animal based information.
BVRA Foundation Course. I feel like this course covered everything I would be interested in knowing more about. Very wide variety of topics covered. I have recommended this course to all of my fellow receptionists and found this very useful and informative. I have been able to put this into practice straight away and I already know a lot more because of this.