iPET Network Level 3 Certificate for Veterinary Receptionists (BVRA)

The iPET Network Level 3 Certificate for Veterinary Receptionists (BVRA) qualification has been created by the British Veterinary Receptionist Association (BVRA), utilising a wide range of leading experts within the veterinary field, including veterinary receptionists, RVNs, and veterinary surgeons, to provide a comprehensive and well-rounded curriculum.

Progressing from the BVRA Foundation Course, this new and exciting Ofqual regulated level 3 qualification will give you the additional skills and insights to further develop your veterinary receptionist career, building on your existing skills and experience. It will also give you a nationally recognised qualification which counts towards 8 UCAS points for September 2025 entry, should you wish to progress to further learning within the veterinary sector, or beyond.

The qualification consists of 3 mandatory, theoretical units and a choice of 2 out of 5 optional theoretical units. The qualification has been designed to provide the flexibility to choose your own learning pathway.

On successful completion of all five units and assessments you will be awarded the iPET Network Level 3 Certification for Veterinary Receptionists (BVRA).

How to Apply:

To apply for the Level 3 qualification please download, and complete in full, the application form here. Please send your completed form to info@bvra.co.uk, along with supporting identification (this can be a passport, drivers license or utility bill).

The name on the ID provided is the name that will be used on the certificate of completion.

Once your registration has been approved and payment has been made, the iPET Network Level 3 Certificate for Veterinary Receptionists (BVRA) will be made available for you to access the training.

iPET Network Level 3 Certificate for Veterinary Receptionists (BVRA) – Core Unit information

Unit 1 - Communication Skills and Effective Working

This Unit is Ofqual Unit 380.

Throughout this first Unit the learner will look in depth at the following topics:

1.1 Veterinary governing bodies and their roles within practice.

1.2 Communication skills and bond building.

1.3 Written and verbal communication.

1.4 Complaint handling.

1.5 Handling emergencies.

1.6 Customer satisfaction.

1.7 Multi-tasking, time and diary management.

1.8 Bereavement.

Unit 2 - People Skills and Team Working

This Unit is Ofqual Unit 381.

Throughout the second Unit the learner will look in depth at the following topics:

2.1 Human companion animal bond.

2.2 Mindfulness and resilience.

2.3 Team working.

2.4 The reception team; trends, challenges and opportunities.

2.5 Supporting your colleagues through pregnancy, hormonal change and the menopause.

2.6 Human resources.

2.7 Diversity.

Unit 3 - Practice Operations

This Unit is Ofqual Unit 382.

Throughout the third Unit the learner will look in depth at the following topics:

3.1 Insurance and health plans.

3.2 Money matters.

3.3 Veterinary medicines and dispensing.

3.4 Health and safety.

3.5 Pet travel and animal health certificates.

3.6 Promoting the practice.

3.7 GDPR.

iPET Network Level 3 Certificate for Veterinary Receptionists (BVRA) – Additional Unit information

Unit 4 - Preventative Health Care for Animals

This Unit is Ofqual Unit 383.

Throughout Unit 4 the learner will look in depth at the following topics:

4.1 Preventative health/wellness.

4.2 Vaccinations (cats, dogs and rabbits).

4.3 Pet ID.

4.4 Dental.

4.5 Parasitology.

4.6 Neutering.

4.7 Pet life stages.

Unit 5 - Supporting Veterinary Clinical Care

This Unit is Ofqual Unit 384.

Throughout Unit 5 the learner will look in depth at the following topics:

5.1 Supporting the clinical care team.

5.2 Communication with the clinical care team.

5.3 Pre op, in patients and post op.

5.4 Common emergencies and triage.

5.5 Understanding imaging and diagnostics.

Unit 6 - Mental Health and Wellbeing for Veterinary Professionals

This Unit is Ofqual Unit 385.

Throughout Unit 6 the learner will look in depth at the following topics:

6.1 Understanding human needs.

6.2 Feeling safe to speak up.

6.3 Understanding the impact of emotion.

6.4 The importance of learning through talking.

6.5 Stress solutions; practical tools to manage stress.

6.6 Finding joy in work.

Unit 7 - Euthanasia and Bereavement Process

This Unit is Ofqual Unit 386.

Throughout Unit 7 the learner will look in depth at the following topics:

7.1 Understanding the bond between humans and their pets.

7.2 The emotional impact of pet loss and the grieving process (7 stages of grief).

7.3 Euthanasia.

7.4 Communication with clients.

7.5 Discussing costs and cremation options.

7.6 Supporting clients after euthanasia.

7.7 Pet loss support and self care.

Unit 8 - Triage and First Aid

This Unit is Ofqual Unit 387.

Throughout Unit 8 the learner will look in depth at the following topics:

8.1 What is first aid and how to handle injured animals.

8.2 Understand the three main rules when dealing with first aid cases, including bleeding and injuries.

8.3 Know what to do in the event of a seizure, choking or hyperthermia.

8.4 Understand how to treat sting, bites, what is anaphylaxis and what to do with eye injuries.

8.5 What is triage?

8.6 How to telephone triage and how to communicate with clients.

8.7 What is a true emergency?

8.8 The different types of triage and understanding vital signs.

Non Members
  • Want to join as a BVRA member before going ahead? Contact us on info@bvra.co.uk

If you would like to complete the iPET Network Level 3 Certificate for Veterinary Receptionists (BVRA) over two years, you can pay £320+VAT in year one and £329+VAT in year two. This includes the iPET Network registration fee.

In year one you will be required to complete the three core Units and assessment. On completion of the three core Units you will receive an iPET Network certificate of completion which will count towards your final Level 3 qualification.

In year two you will be required to complete the two optional Units and assessment. On successful completion you will receive your iPET Network Level 3 Certificate.

*If you are interested in this route, please contact us on info@bvra.co.uk*

BVRA Associate Veterinary Receptionists receive a 5% discount on this qualification!

(You can now sign up as an individual BVRA member for £50+VAT per year. By doing so, you save £100+VAT on your iPET Network Level 3 Certificate for Veterinary Receptionists (BVRA) plus all of our additional membership benefits, which can be found here.)

You must be over 16 years of age.

Ideally you should be working in practice in a front of house role or are involved in veterinary receptionists duties, or have previous experience of working in the role, either full or part time.

You should be capable of working at level 3 or above.

There are no pre-requisite qualifications required before enrolling on this course, however it is highly recommended that you have already successfully completed the BVRA Foundation Course before embarking on this qualification.

If you are in doubt about your eligibility to complete this qualification please contact us directly at info@bvra.co.uk.

Who are iPet Network?

iPET Network is an Awarding Organisation regulated by Ofqual, CCEA Regulation and Qualifications Wales. iPET Network specialises in the creation of qualifications in the Animal Care and Veterinary Science sector. iPET Network is unique in its approach, being a sector specific Awarding Organisation.

iPET Network demand the highest standard of practice to ensure their suite of qualifications work for pets, learners and training providers. Quality is at the heart of what they do.

What does Ofqual signify?

The Office of Qualifications and Examinations Regulation (Ofqual) is a non-ministerial government department that regulates qualifications, exams and tests in England. Ofqual’s remit and responsibilities are established in law by the Apprenticeships, Skills, Children and Learning Act 2009 and the Education Act 2011.

Ofqual are responsible for making sure that:

Regulated qualifications reliably indicate the knowledge, skills and understanding students have demonstrated.

Assessments and exams show what a student has achieved.

People have confidence in the qualifications that they regulate.

Students and teachers have information on the full range of qualifications that they regulate.

Click here to find this qualification on the Ofqual website.

The iPET Network Level 3 Certificate for veterinary receptionists (BVRA) has been written with the help of experts across the veterinary industry including :

Additional FAQ’s

This qualification will give you increased skills and confidence in carrying out your duties. It will support you and will help you cope with the challenges involved in the role. It will also help you support your colleagues and make the overall workplace more efficient for all. You will receive a nationally awarded qualification which will be recognised not only within your practice but externally as well. It will provide the opportunity to build on this as a stepping stone to further study and career progression.

We would expect a significant Return on Investment (ROI) for your practice. By supporting relevant staff Continuing Professional Development (CPD), your practice will attract and retain key staff.

The average cost of employee turnover, based on the average UK salary, is around £11,000 per person.

Additionally upskilling receptionists and other key non-clinical staff, means they can better support the clinical team, thus improving overall efficiency, stakeholder satisfaction, and overall practice profit.

Yes, tutor support will be available for the duration of the qualification.  You will have a designated tutor who will be available on set days/times via email, telephone or video call.

No, it is not a requirement in order to enrol and successfully complete this qualification, however where possible having a mentor inhouse to support you would be advantageous. Ideally this is someone who has a level 3 or above qualification, and/or several years’ relevant experience within the industry.

All the learning materials will be readily available so you will be able to start right away once you are enrolled!
You can plan your studies around your existing commitments and be in control of the pace and place of your learning.

You will have twelve months in total to complete the qualification from your initial registration date. (Under exceptional circumstances you can apply for a limited extension of this time, if granted, this may also be subject to an additional fee.)

Your iPET Network Level 3 Certificate will be issued within three months of completion of the course work and assessment.

There are no exams to sit and each Unit has a range of assessment tasks aimed at meeting the learning outcomes of the Unit.

You will have time to thoroughly understand a Unit before completing any assignments.

Yes, on successful completion of the iPET Network Level 3 you will automatically be enrolled as an AVR for one year, free of charge.

Most qualifications have a difficulty level. The higher the level, the more difficult the qualification is. Examples of level 3 qualifications are A levels, T levels, International Baccalaureate and advanced apprenticeships.

Qualifications at the same level sometimes cover different amounts of the same subject. The overall length of the qualification will dictate if it is an award, certificate, or diploma. This level 3 qualification is a certificate.

Yes. Installment payment options are available to receptionists who are purchasing the qualification themselves. This will not be an option for practice payments. Please contact us on info@bvra.co.uk if you require installment payments.