Here you can read firsthand accounts of the experiences and successes of our BVRA members. These testimonials are a testament to the hard work and dedication of our team, and we are proud to share them with you. Whether you’re considering becoming a member or simply curious about the results we’ve achieved for others, we hope you find these testimonials informative and inspiring.
I found the Foundation course both informative and interesting, although quite lengthy, it was broken down to ensure focus was not lost. Everyday is a school day and there is always something new to take away that will help in daily life and practice efficiency, which hopefully benefits the client and the pet.
The BVRA Foundation course is a very informative course that covers all bases needed to become an excellent veterinary receptionist. I have learnt a lot. The course has helped me understand my role and all things related to reception.
Understanding Feline Hyperthyroidism: “I really enjoyed doing this course, I think its very beneficial for receptionists/ ACAs. It’s great to have access to these resources and have some more information on topics that we see very regularly in the practice. They are great to follow along with a decent amount of information.”
BVRA Foundation course – Referral Practice – “Very informative and I enjoyed learning about all within. It also gave me the opportunity to ask my practice questions about anything I was unsure of.”
The Foundation Course was very informative and interesting I have definitely learned a lot! I also liked that there were print outs provided so that I can have certain information to hand when needed that will be useful as my role as a veterinary receptionist.
BVRA Foundation Course. I feel like this course covered everything I would be interested in knowing more about. Very wide variety of topics covered. I have recommended this course to all of my fellow receptionists and found this very useful and informative. I have been able to put this into practice straight away and I already know a lot more because of this.
BVRA Intermediate Course – Honestly, after completing this course and the foundation course – the knowledge i now have towards my work place is incredible, thank you!
“The BVRA Foundation Course was an excellent course for a receptionist. It re-affirmed knowledge and techniques already used in practice. It was extremely educational and provided information which can be used on a day to day basis. The course also provided “think time”- what we do well and where we can improve. It provided many answers to questions that receptionists regularly ask. I particularly liked the triage information which I will print out to keep at reception. Module 2- communication skills and effective working very much re-affirmed how important our role is as a receptionist. We are the first port of call and clients come through the doors in different states- fear, confusion etc. I do feel this is a strength in our practice and it was comforting to know we follow many of the suggestions given in this training. Personally, I feel more positive about my role after completing the course.”
Confident Telephone Communication “This was a fantastic course, I really liked it and has enhanced my skills and I will be able to put them into practice. Thank you.”
Having completed the previous training courses I found the Foundation Course very interesting and was a good recap on all things related to reception. Very good to refresh my memory on things you do every day and things not very often. Much more content than the original training and more interesting in the way it was presented. Will definitely recommend all my team to complete. I also love the Veterinary Receptionist Reference Guide. This will definitely be added to our Reception manual!
BVRA Foundation course: “Much more thorough than I imagined the course to be. It is great for someone like myself who is not new to the veterinary world as well as new receptionists”.
Dogs Trust -Dog Behaviour for Veterinary Receptionists. As an employee with no previous experience with dogs and having never owned one I found this course extremely helpful especially in my role as receptionist. It has helped me recognise certain dog behaviours that I feel are essential for my day to day role.
Understanding the People Puzzle “Excellent course. For anyone that hasn’t had an interest in psychology this would be mind blowing for them”
BVRA Foundation course: “I would definitely recommend that all vet receptionist do this training as it covers everything that receptionist are doing and keeps you up to date with any changes as well as helpful tips”
Great course covering a wide range of reception-related topics. More suited to someone new to the role but still some interesting and useful points for an experienced receptionist.
BVRA is really changing my life and giving me a focus on my career, just wanted to say thank you for organising the training and emphasis on receptionists, I really appreciate it!
Honestly I am such an advocate for dog behaviour that seeing this course filled me with so much joy especially as a free course.
I really liked the fact it was partnered with Dogs Trust and was more in depth than I was expecting. Most general behaviour courses do the very basic where as this course helped build some knowledge on top of all that too. I was very impressed.
Knowing that this course has been offered free I am very impressed and grateful for it.
I found this course (BVRA Foundation course) extremely valuable and the content 100 helpful. As a fairly newish member of Client care team i found all i needed here. I would recommend this course to anyone!
BVRA Foundation Course – Companion Animal. Even though I have completed several courses I always feel that there is more to learn or to up my knowledge level. There was information in this course that I have found extremely useful and I was able to take a lot of new notes to reflect on and further my reception skills. I feel more confident to inform clients on different vaccinations and why we do them and I’m more knowledgeable on the how’s and whys of neutering.
Confident Telephone Communication: “I really enjoyed the course and the videos that modelled good and poor communications skills as a receptionist. This was invaluable.”
Equine Foundation Course: Very informative and important information, I think all equine receptionists should take advantage of this specific course that is useful, as most other training is adapted from small animal based information.
Dog Behaviour for Veterinary Receptionists – “I have found this course very interesting in listening to the tutor on the complex behaviors of dogs. I always particularly enjoy watching the behaviors of all the dogs (and their owners!) when they come in the vets. Every dog has their own personality and expressions, this can be so nice to watch for example on how they rely on their owner for reassurance and guidance. The tutor explained all the very many behaviors so well, i though i knew a lot about dogs, and of course you do know your own, but this has really opened my eyes to all the dogs i come across at work. Has made me far more understanding if i am honest. Tutor was very easy to listen to.. not rushed.”
All I can say is how well put together the Foundation Course is. Excellent 🙂 The course is helpful and full of information that is so helpful to all reception staff. There was so much information for me to use even after all the years of working in practice. I can not wait for the next one!
Dog Behaviour for Veterinary Receptionists: “Amazing course, I think every pet owner or member of staff in veterinary would benefit from this course. Kids and parents would especially benefit from this course in order to understand body language” – Pamella
BVRA Foudnation course: “The course covered so many areas and as a new veterinary receptionist who hasn’t been with the practise a year I have found so many useful things out from this course that will help in my day to day job. 10/10. Look forward to learning a lot more from these courses.”
Foundation Course – Small Animal. “This course was packed with information and covered a wide range of small animal topics – all relevant to the job and giving a wider knowledge base.”
The BVRA Foundation Course is an excellent informative and relevant course for my role as receptionist. Some of the content was knowledge and experience already gained practically and from team members, however there were some very interesting and valuable topics that have added to my knowledge and understanding. Loads of notes have been made so I can refer back to consolidate and embed my learning. The areas I learnt the most and enjoyed the most were 1) Prescribing – learning what the abbreviations stand for and what to look for on a medication package 2) Clinical Abbreviations and what these mean. These are regularly seen in notes so to now know what they stand for is very valuable 3) Parasite and vaccinations 4) Dog behaviour – very interesting and looking forward to completing the further module available. Overall an excellent study module with loads of interesting and relevant information.
Confident Telephone Communication: “I found the ‘Confident Telephone Communication’ course incredibly valuable. The hosting was excellent, professional, engaging, and approachable throughout. The videos were both informative and easy to follow, offering practical advice that I can apply directly to my role. A great balance of theory and actionable tips. Thank you for such a well-structured and impactful course!”
As I am already a BVRA Associate Member (AVR), I felt the Foundation Course was a good introduction to veterinary practice for someone who may be new to the role or someone who has previously worked in veterinary but been out of practice for many years. I don’t think there is anything further that needs to be added to this. Excellent starter course.
Farm Animal Foundation Course – this course was laid out well and informative.
The Dispensing Journey for Veterinary Receptionsits – “This course is very informative and easy way of putting things so understood”
The Purina ProPlan nutrition course was very in
formative and broken down into good chunks of information. Excellent slides to help retain information. Really enjoyed this course.
BVRA Foundation Course: “Well set out with relative and informative content & reference to relevance within the receptionists role.”
BVRA Equine Foundation Course – Really enjoyed the information about specific equine emergencies at the end of the course, was really useful. Also good to learn about leadership and team working. What receptionists/office admin can and can’t do. Will help in my job role!
Understanding the People Puzzle. These are very good short, thought provoking webinars. They contain a lot of information that is relatable for receptionists and the team overall. Provides guidance / explanations on why someone may be behaving in a certain way, which may help in your role when interacting with clients. Useful and enjoyable – very good that what the presenter is saying is also typed – helps meet differing learning styles.
I found the Foundation Course very informative and reflective. It refreshed my memory on a lot of topics and made me think of new ways to carry out my role in certain respects as well.
The Foundation Course was a really great, reader friendly, informative course that covered all of bases needed to become an excellent veterinary receptionist. I especially like the reflective questions; as this meant that the information could be applied to individual practice procedures, rather than on a generalised basis.
I have recently started my job as Veterinary Receptionist, and the Foundation Course has helped me understand my role, and parts of my job I was not aware of, this has been a HUGE HELP!
Glad to finally get our reception team recognised for the hard work they do and to get some relevant training to their role.
Confident Telephone Communication: “Really enjoyed the content of the course and very informative enabling me to do my job as a Veterinary Receptionist more efficiently and professionally” – Angela, Veterinary Receptionist