Read what our clients have to say…

I have found all of it really useful! All the courses have been very interesting and I have thoroughly enjoyed completing them even though I was very sceptical at the beginning. I have learnt so much over the last few months and feel more confident going forward.
I am going to take all the knowledge I have learnt back to my daily duties, it is nice to see that the role of a veterinary receptionist is recognized and not seen as just another basic receptionist job. Some days are just super busy and can be stressful but I feel after completing this course I have the tools to cope.
I feel so proud to have completed them and its made me realize how much I enjoy my job.

I thought all of it was all excellent. You acknowledge there are difficulties and present helpful ways to overcome them. You emphasise that there are internal as well as external customers in a veterinary practice and that teamwork is very important. You say that veterinary is a people industry right away – that does away with any misconception that it’s simply about being good with animals. You take a realistic approach to fees and empower the person on the desk to feel good about contributing to profitability despite any client negativity.

It was all very useful just refreshing most of what I have already learned during my time as a veterinary receptionist. It was nice to know that the job is all round pretty much the same in every practice and that there is reason behind doing things the way that we do. You don’t always realise the work that goes into everyday life behind the desk before it is all put in front of you and explained.
Brian seems like a nice guy to work with! It would be nice if more vets had his mindset. Overall I have enjoyed completing this part of the course and it makes me realise how much I do enjoy my job, even though some days are hard and it’s easy to forget that. It is very rewarding.

I would like to say that I enjoyed the training very much and I have learned a lot that will help me in my daily duties as a receptionist. In my opinion all the areas covered were most useful to me having only worked as a Veterinary Receptionist for the last 9 weeks. I found the way the trainer let his receptionist know how best to serve the client by using his voice and tapping on the desk with regards to follow up appointments, possible euthanasia, and payment expected exceptionally good.

The knowledge our team has gained from the BVRA awards has been invaluable, much of which we have tailored to fit our own protocols within the practice. The delivery of the course is varied, making it very engaging and interesting. There is plenty of support available during and after the course, both from the BVRA team and other receptionists via the closed Facebook discussion group for members. As a member, I enjoy interacting and sharing knowledge with receptionists in the group from all around the UK. It is refreshing to see veterinary receptionists getting the recognition and respect that they have long deserved! Immensely proud to call myself a BVRA Registered Veterinary Receptionist.

Glad to finally get our reception team recognised for the hard work they do and to get some relevant training to their role.

Fantastically presented, informative and excellent content. Really helps to focus on day to day life in reception.

BVRA is really changing my life and giving me a focus on my career, just wanted to say thank you for organising the training and emphasis on receptionists, I really appreciate it!