Read what our clients have to say…

I have recently entered into the world of veterinary reception and I have found the whole variety of topics offered by the BVRA interesting and really helpful. All objectives covered in the Bronze award are totally and realistically a true representation of daily occurrences. Both the graphics and the presenting of each module is clear and the information it has provided strengthens and encourages confidence to perform the role. Very enjoyable, very informative and a great introduction to a new career!

As a JVP I was keen to engage with the Bronze level of the Accredited Veterinary Receptionist award that I am expecting my team to complete. I will be extending this to my team and encouraging progression beyond Bronze to the Silver award. Further training topics I am interested in for my team beyond the Bronze level, will be covered in the Silver from what Brian discussed in the webinars. These include focussing in more depth, financial discussions, difficult conversations, bereavement discussions etc.

I found the whole Silver award good. I have been a Receptionist for nearly 15years and head Receptionist for 4 or 5 of those years and I found that the course reminded me of things that I already knew but had let slip over the years. Very enjoyable and will certainly be getting the rest of my team to complete their bronze, silver and gold awards also. Looking forward to doing my Gold award now!

Being an RVN I found the Silver award very helpful, using my nursing skills for the advice sections and learning how to be a better receptionist with all the other modules covered. I think this course is very comprehensive especially for someone new to working in a veterinary practice, it covered all areas well and prepared people with all the necessary information needed to work in a busy veterinary practice. I found it interesting and interactive and it’s really helped me think more about the things that can actually be achieved on reception.

I was happy with all of the Silver level. Considering how many different types of Practice Management Systems and Practice Protocols there are I thought the course did well to find common ground among them all. The course gave me and my manager (who works in a different building) the opportunity to exchange ideas, comments and questions in a non-judgmental, safe environment.

When I started working in the veterinary industry 2 years ago, it was all new to me and I had a lot to learn. Thanks to the BVRA I have had the amazing opportunity to learn new skills and build on my character, not just at work. The courses available through the BVRA have helped my confidence grow and I wouldn’t have been in my new role with out them.

I have found all of it really useful! All the courses have been very interesting and I have thoroughly enjoyed completing them even though I was very sceptical at the beginning. I have learnt so much over the last few months and feel more confident going forward.
I am going to take all the knowledge I have learnt back to my daily duties, it is nice to see that the role of a veterinary receptionist is recognized and not seen as just another basic receptionist job. Some days are just super busy and can be stressful but I feel after completing this course I have the tools to cope.
I feel so proud to have completed them and its made me realize how much I enjoy my job.

I thought all of it was all excellent. You acknowledge there are difficulties and present helpful ways to overcome them. You emphasise that there are internal as well as external customers in a veterinary practice and that teamwork is very important. You say that veterinary is a people industry right away – that does away with any misconception that it’s simply about being good with animals. You take a realistic approach to fees and empower the person on the desk to feel good about contributing to profitability despite any client negativity.

It was all very useful just refreshing most of what I have already learned during my time as a veterinary receptionist. It was nice to know that the job is all round pretty much the same in every practice and that there is reason behind doing things the way that we do. You don’t always realise the work that goes into everyday life behind the desk before it is all put in front of you and explained.
Brian seems like a nice guy to work with! It would be nice if more vets had his mindset. Overall I have enjoyed completing this part of the course and it makes me realise how much I do enjoy my job, even though some days are hard and it’s easy to forget that. It is very rewarding.

I would like to say that I enjoyed the training very much and I have learned a lot that will help me in my daily duties as a receptionist. In my opinion all the areas covered were most useful to me having only worked as a Veterinary Receptionist for the last 9 weeks. I found the way the trainer let his receptionist know how best to serve the client by using his voice and tapping on the desk with regards to follow up appointments, possible euthanasia, and payment expected exceptionally good.