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Home > Courses > Small Animal Handling for Veterinary Receptionists

Small Animal Handling for Veterinary Receptionists

Member Price: £15.00 + VAT | Non Member Price: £30.00 + VAT

Key Information

Duration / Length 1 hours
Start DateAnytime
LocationOnline
Author / Speaker BVRA
Cost Member Price: £15.00 + VAT | Non Member Price: £30.00 + VAT

Course Overview

In a small animal practice, veterinary receptionists play an important frontline role in ensuring pets are welcomed, handled and supported safely and calmly from the moment they enter the practice.

While clinical procedures are usually carried out by veterinary nurses or vets, receptionists may assist with basic handling, support the safe movement of patients and help maintain a calm and organised waiting environment. Understanding safe handling and restraint techniques, recognising signs of stress and anxiety, and interpreting body language in dogs, cats and rabbits are all essential skills within the reception role.

Course Detail

This course provides veterinary receptionists with a practical understanding of safe animal handling, recognising stress and anxiety, and interpreting body language in dogs, cats and rabbits. As receptionists are often the first and last point of contact for clients and their pets, it is important to create a calm, safe and positive experience for both pets and their owners.

You will explore how to support low-stress handling, recognise common behavioural signs of fear, anxiety and aggression, and understand species-specific communication cues. The course also highlights the importance of maintaining a calm reception environment, supporting animal welfare, improving safety and enhancing the overall client experience within practice.

The course is split into three modules:

  1. Safe and Effective Methods for Handling and Restraint (Veterinary Reception Role)
  2. How to Minimise Stress and Anxiety in Small Animals
  3. The Importance of Recognising Body Language in Dogs, Cats and Rabbits

 

By the end of the course, learners will feel more confident in recognising animal behaviour, responding appropriately to stressed pets and supporting the veterinary team in promoting a compassionate, animal-friendly practice.

Purchase This Course

Enhance your skills and advance your career by enrolling in this course today. Invest in your personal and professional growth and start seeing the benefits for yourself.

Member Price: £15.00 + VAT | Non Member Price: £30.00 + VAT

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Purchase This Course

Enhance your skills and advance your career by enrolling in this course today. Invest in your personal and professional growth and start seeing the benefits for yourself.

Member Price: £15.00 + VAT | Non Member Price: £30.00 + VAT

Register
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Course FAQ’s

The BVRA supports veterinary receptionists through professional training and resources. All our courses have been created specifically for the veterinary receptionist role and are designed to enhance the skills, confidence, and knowledge required in a veterinary front-of-house role.

All our courses are:

  • Relevant, practical, and industry-focused
  • Supports both confidence and competence
  • Delivered by industry professionals

Our courses are suitable for:

  • New or experienced veterinary receptionists
  • Anyone working in a client-facing role within a veterinary practice

Yes. We offer courses suitable for all experience levels, including those completely new to the veterinary reception role. The BVRA flagship course, the Foundation Course, is an ideal place to start. This course is included in BVRA membership and is available in Small Animal, Farm Animal, Equine Practice and Referral Practice versions.

All our courses are delivered online through the BVRA learning management system and are available on demand, meaning you can access them at a time that suits you. You can also go back over the courses as often as required. All our courses are either in written or video format or a combination of both. Videos are available with closed captions.

Course lengths vary depending on the subject. Most of the BVRA membership training courses are no more than an hour in length. Some of the more in-depth training courses, such as the BVRA Intermediate course, may take several hours to complete.

Yes. On successful completion of any of our courses, you will be able to download a BVRA Certificate of Completion, which can contribute to your Continuing Professional Development (CPD).

Not at all! No formal qualifications are required for most of our courses, just an interest in developing your skills as a veterinary receptionist.

No, you do not need to be a member to complete any of our training that is not included in BVRA membership. These courses are available for purchase on our website. However, courses that are included as part of BVRA membership are only accessible to registered members.

Purchase This Course Today

Enhance your skills and advance your career by enrolling in this course today. Invest in your personal and professional growth and start seeing the benefits for yourself.

Member Price: £15.00 + VAT | Non Member Price: £30.00 + VAT

Register
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