Dogs Trust – Dog Behaviour for Veterinary Receptionists

Dogs Trust – Dog Behaviour for Veterinary Receptionists

*This course is a BVRA membership benefit and available for BVRA members only*

This course covers the basic information that every receptionist working in small animal practice should know about dog behaviour and the impact of the veterinary environment on dog behaviour. 

This course was kindly produced for the BVRA by the Dogs Trust and is based around the training provided in the Dogs Trust Dog Friendly Veterinary Clinics.

 

Key Information

Duration / Length 3 hours
Start DateAnytime
LocationOnline
Author / Speaker Dogs Trust
Cost Free to Members

Course Content

This course comprises 4 webinars as follows:

Webinar 1: What is a dog? An introduction to dog behaviour.

This webinar introduces a basic overview of how dogs perceive the world around them and what their basic needs are.

  • Reflect upon the species-specific behaviour which makes dogs unique.
  • Empathise with dogs' emotional experience.
  • Appreciate what dogs need for optimal health and welfare.
  • Acknowledge influences on the human-dog bond and the societal expectations placed upon pet dogs.

Webinar 2: Influences on dog behaviour.

This webinar explores what behaviour is and how it develops, as well as what influences it.

  • Define behaviour.
  • Acknowledge the variety of factors influencing the way a dog behaves.
  • Appreciate that behaviour develops throughout a dog's life.
  • Understand the impact of health and pain on the way a dog might behave.

Webinar 3: Communication and interacting with dogs.

In this webinar we examine how to interpret dogs’ communication and respond in an emotionally supportive way. 

  • Reflect upon the many ways in which dogs communicate, including chemical signaling and vocalisation, as well as body language.
  • Identify body language which indicates that a dog is likely to be feeling.
  • Understand how to respond to these differing signs from dogs.
  • Describe how to interact with a dog using an approach which acknowledges their communication.

Webinar 4: The impact of the veterinary environment on dog behaviour.

The final webinar aims to provide a general overview of the impact of the veterinary environment on the way dogs might feel and behave, and how to create a positive emotional experience when visiting the veterinary clinic.

  • Empathise with the way a dog might feel when present within the veterinary environment and recognise specific elements which contribute to this.
  • Understand the concept of situation/trigger stacking and how this contributes to dog behaviour within the veterinary environment.
  • Reflect upon ways in which the environment may be modelled to promote a more positive experience for dogs present.

Recent Testimonial

The course was beautifully and clearly narrated. The visual aids and examples were appropriate for the course and helpful and reading suggestions very useful. I really enjoyed the course and will recommend to my colleagues. Thank you.

Purchase This Course

Enhance your skills and advance your career by enrolling in this course today. Invest in your personal and professional growth and start seeing the benefits for yourself.

Free to Members

Purchase This Course Today

Enhance your skills and advance your career by enrolling in this course today. Invest in your personal and professional growth and start seeing the benefits for yourself.

Free to Members