| Duration / Length | 3 hours |
| Start Date | Anytime |
| Location | Online |
| Author / Speaker | Dogs Trust |
| Cost | Free to Members |
*This course is a BVRA membership benefit and available for BVRA members only*
This course covers the basic information that every receptionist working in small animal practice should know about dog behaviour and the impact of the veterinary environment on dog behaviour.
This course was kindly produced for the BVRA by the Dogs Trust and is based around the training provided in the Dogs Trust Dog Friendly Veterinary Clinics.
This course comprises 4 webinars as follows:
Webinar 1: What is a dog? An introduction to dog behaviour.
This webinar introduces a basic overview of how dogs perceive the world around them and what their basic needs are.
Webinar 2: Influences on dog behaviour.
This webinar explores what behaviour is and how it develops, as well as what influences it.
Webinar 3: Communication and interacting with dogs.
In this webinar we examine how to interpret dogs’ communication and respond in an emotionally supportive way.
Webinar 4: The impact of the veterinary environment on dog behaviour.
The final webinar aims to provide a general overview of the impact of the veterinary environment on the way dogs might feel and behave, and how to create a positive emotional experience when visiting the veterinary clinic.
The course was beautifully and clearly narrated. The visual aids and examples were appropriate for the course and helpful and reading suggestions very useful. I really enjoyed the course and will recommend to my colleagues. Thank you.
The BVRA supports veterinary receptionists through professional training and resources. All our courses have been created specifically for the veterinary receptionist role and are designed to enhance the skills, confidence, and knowledge required in a veterinary front-of-house role.
All our courses are:
Our courses are suitable for:
Yes. We offer courses suitable for all experience levels, including those completely new to the veterinary reception role. The BVRA flagship course, the Foundation Course, is an ideal place to start. This course is included in BVRA membership and is available in Small Animal, Farm Animal, Equine Practice and Referral Practice versions.
All our courses are delivered online through the BVRA learning management system and are available on demand, meaning you can access them at a time that suits you. You can also go back over the courses as often as required. All our courses are either in written or video format or a combination of both. Videos are available with closed captions.
Course lengths vary depending on the subject. Most of the BVRA membership training courses are no more than an hour in length. Some of the more in-depth training courses, such as the BVRA Intermediate course, may take several hours to complete.
Yes. On successful completion of any of our courses, you will be able to download a BVRA Certificate of Completion, which can contribute to your Continuing Professional Development (CPD).
Not at all! No formal qualifications are required for most of our courses, just an interest in developing your skills as a veterinary receptionist.
No, you do not need to be a member to complete any of our training that is not included in BVRA membership. These courses are available for purchase on our website. However, courses that are included as part of BVRA membership are only accessible to registered members.